Technologies

Proven Technologies

for the Modern Call Center

The proprietary technology and intelligence behind our anti-fraud solution relies on sophisticated machine learning and precision engineering to help call centers detect fraudsters and authenticate callers. Pindrop® anti-fraud and authentication solutions help call centers establish security, identity, and trust by extracting an unrivaled amount of intelligence from every call encountered.

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Pindrop Phoneprinting Call Center Technology

Phoneprinting™ Technology

Analyze 147 features of a call’s full audio to:

  • Determine true device type, geo-location, and carrier
  • Detect anomalies that indicate fraud
  • Create a “print” of a fraudulent calling device for repeat detection

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Call Center Voice Biometrics Technology by Pindrop

Voiceprinting

Build unique voice profiles of known fraudster voices and passively identify those voices on subsequent calls.

  • Create a “print” of a caller’s voice
  • Detect repeat fraudsters

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Pindrop Call Center Anti-Fraud & Authentication Network

Pindrop Network™

Analyze metadata from calling history, telcos, and a consortium of over 500 million calls.

  • Determine the reputation of a phone number
  • Learn the fraud history of a phone number
  • Create machine learning feedback loops that improve results

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Machine Learning

At the heart of the Pindrop® anti-fraud solution are sophisticated machine learning feedback loops and consortium models. This customer feedback allows Pindrop technology to constantly improve true detection rates.

Providing Actionable Information

​Pindrop technologies provide two types of actionable information. First, during the call, Pindrop provides a score, assessing the risk level of the caller. Second, Pindrop technologies create prints that can be used to identify the caller on subsequent call attempts.

Webinar: TACKLING THE 113% FRAUD INCREASE IN CALL CENTERS