Technologies
Proven Technologies
for the Modern Call Center
The proprietary technology and intelligence behind our anti-fraud solution relies on sophisticated machine learning and precision engineering to help call centers detect fraudsters and authenticate callers. Pindrop® anti-fraud and authentication solutions help call centers establish security, identity, and trust by extracting an unrivaled amount of intelligence from every call encountered.
Phoneprinting™ Technology
Analyze 147 features of a call’s full audio to:
- Determine true device type, geo-location, and carrier
- Detect anomalies that indicate fraud
- Create a “print” of a fraudulent calling device for repeat detection
Voiceprinting
Build unique voice profiles of known fraudster voices and passively identify those voices on subsequent calls.
- Create a “print” of a caller’s voice
- Detect repeat fraudsters
Pindrop Network™
Analyze metadata from calling history, telcos, and a consortium of over 500 million calls.
- Determine the reputation of a phone number
- Learn the fraud history of a phone number
- Create machine learning feedback loops that improve results
Machine Learning
At the heart of the Pindrop® anti-fraud solution are sophisticated machine learning feedback loops and consortium models. This customer feedback allows Pindrop technology to constantly improve true detection rates.
Providing Actionable Information
Pindrop technologies provide two types of actionable information. First, during the call, Pindrop provides a score, assessing the risk level of the caller. Second, Pindrop technologies create prints that can be used to identify the caller on subsequent call attempts.