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Technologies Overview

Proven Technologies

for the Modern Call Center

The proprietary technologies behind Pindrop® solutions rely on sophisticated machine learning and precision engineering, to help call centers detect fraud and authenticate callers.

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Pindrop Phoneprinting Call Center Technology

Phoneprinting™ Technology

Analyze over 1,300 features of a call’s full audio to: 

  • Determine true device type, geo-location, and carrier
  • Detect anomalies that indicate fraud
  • Create a Phoneprint™ signature of a calling device for repeat detection

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Call Center Voice Biometrics Technology by Pindrop

Deep Voice™ Biometrics

Build unique voice profiles of legitimate and fraudulent callers and passively identify those voices on subsequent calls.

  • Create a profile of a caller’s voice
  • Detect anomalies that indicate fraud
  • Detect repeat callers

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Toneprinting™ Technology

Analyze signals from every keypress made by callers.

  • Establish keypress patterns for genuine callers
  • Authenticate legitimate callers against a deviceprint
  • Detect robotic dialing and account takeover patterns

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Machine Learning

At the heart of Pindrop’s anti-fraud and authentication solutions are sophisticated machine learning feedback loops and consortium models. This customer feedback allows Pindrop technology to constantly improve true detection rates.

Providing Actionable Information

Pindrop’s technologies provide two types of actionable information. First, during the call, Pindrop provides a score, assessing the risk level of the caller. Second, Pindrop’s technologies create prints that can be used to identify the caller on subsequent call attempts.

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Pindrop® Panorama: Beating the Balancing Act of Security and Customer Service