January 17, 2020
Pindrop for Amazon Connect | A Balancing Act
Defending the phone channel presents various challenges, especially due to…
The proprietary technologies behind Pindrop® solutions rely on sophisticated machine learning and precision engineering, to help authenticate speakers and detect fraud.
At the heart of Pindrop’s anti-fraud and authentication solutions are sophisticated machine learning feedback loops and consortium models. This customer feedback allows Pindrop technology to constantly improve true detection rates.
Pindrop’s technologies provide two types of actionable information. First, during the call, Pindrop provides a score, assessing the risk level of the caller. Second, Pindrop’s technologies create prints that can be used to identify the caller on subsequent call attempts.