for the Modern Call Center
The proprietary technology and intelligence behind our anti-fraud solution relies on sophisticated machine learning and precision engineering to help call centers detect fraudsters and authenticate callers. Pindrop® anti-fraud and authentication solutions help call centers establish security, identity, and trust by extracting an unrivaled amount of intelligence from every call encountered.
At the heart of the Pindrop® anti-fraud solution are sophisticated machine learning feedback loops and consortium models. This customer feedback allows Pindrop technology to constantly improve true detection rates.
Providing Actionable Information
Pindrop technologies provide two types of actionable information. First, during the call, Pindrop provides a score, assessing the risk level of the caller. Second, Pindrop technologies create prints that can be used to identify the caller on subsequent call attempts.