for the Modern Call Center
The proprietary technology behind Pindrop® solutions relies on sophisticated machine learning and precision engineering to help call centers detect fraud and authenticate callers.
At the heart of Pindrop solutions are sophisticated machine learning feedback loops and consortium models. This allows Pindrop technology to constantly improve detection rates.
Providing Actionable Information
Pindrop technologies provide two types of actionable information. First, during the call, Pindrop provides a score, assessing the risk level of the caller. Second, Pindrop creates prints that can be used to identify the caller on subsequent call attempts.