VeriCall® Technology on Amazon Marketplace
Purchase Enterprise-grade Number Validation, Spoof Detection, and Fraud Risk Assessment through AWS
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Replace security questions, one-time passcodes, and other active authentication methods.
Making authentication passive can save time and money for your business while helping to deliver a more seamless and personalized experience for customers. VeriCall® Technology also detects call spoofing and delivers an additional fraud risk assessment score that helps to protect contact centers from bad actors.
Authenticate Customers Quickly
- Eliminate security questions and passcodes
- Expedite call resolution and shorten wait times
- Lower average handle time by 20+ seconds
- Improve CSAT scores
Enhance IVR & Agent Performance
- Personalize the IVR experience
- Expand self-service options
- Increase self-service rates
- Increase Agent happiness and throughput
- Step up security for risky calls
- Never enroll a fraudster
- Detect spoofing and other tactics
- Protect brand & reputation
Integrating VeriCall Technology
Pindrop provides a cloud formation template and Python script to invoke the VeriCall Technology API via an Amazon Lambda function. More technical details are available upon request.
Works with existing call flow
No 3rd Party data required
Fast analysis time
Top US Bank
- Saved 30 seconds in Average Handle Time for Green Calls
- 20x Return On Investment
Top US Telecom
- 2% Increase in IVR Containment
- Increase in CSAT Scores
About The VeriCall Technology Platform
VeriCall Technology analyzes call metadata with machine learning to validate when a call is coming from the device that owns the number. The technology completes analysis in milliseconds and delivers scoring to the IVR to enable routing and authentication decisions. The VeriCall Technology API also delivers an additional score to assess fraud risks posed by the calling number.
Leverage this simplified authentication solution that uses machine learning to instantly validate over 90% of phone calls in the IVR while also detecting call spoofing.
Generated using a vast array of call intelligence derived from Pindrop’s methodology and analysis already applied to over 5 billion calls, PIN Score measures factors that include calling patterns, carrier-related risk, and number reputation
Purchasing & EDP Budgeting
VeriCall Technology can be purchased directly through Amazon using the public or private offer process available through the AWS Marketplace. Purchasing VeriCall Technology using your dedicated AWS budget also allows your business to take advantage of the significant discounts available as a part of the Enterprise Discount Program (EDP).