Stopping Fraud at the IVR: Applications for Cross-Channel Defense and a More Secure Contact Center
Analyst Report Series Featuring Opus Research
December 10, 2020 @ 1:00 pm - 2:00 pm EST
Mark Horne & Dan Miller (Opus)
Stopping Fraud at the IVR, The New Front Door
Analyst Report by Opus Research
Opus Research's latest publication explores how fraudsters are using the IVR as a “rich source of background information.”
DownloadBeat the Bad Guys: Contact Center Security Solutions for Fraud Detection For 2021 & Beyond
Analyst Report Series Featuring Aite Group
December 3, 2020 @ 1:00 pm - 2:00 pm EST
Mark Horne & Shirley Inscoe (Aite)
Client Testimonial: A Journey to Detect Fraud and Protect FLOA with Pindrop
November 24, 2020 @ 1:00 pm - 1:30 pm EST
Dominique Ango & Jean-Baptiste Boix (FLAO)
Beating the Bad Guys: Safe and Secure Transactions in the IVR
Analyst Report by Aite Group
Aite describes the current market environment of contact center fraud in financial institution contact centers, fraud activity in interactive voice response (IVR), and financial institution’s technology investment plans to combat such fraud.
DownloadReducing Fraud Through Advanced IVR Capabilities
Analyst Report Series Featuring Forrester
November 19, 2020 @ 1:00 pm - 2:00 pm EST
Mark Horne & Merritt Maxim (Forrester)
Reducing Fraud Through Advanced IVR Capabilities
A Commissioned Study By Forrester
Explore an in depth analysis of fraud, data theft, and the impact to contact centers during the COVID pandemic.
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Introducing Pindrop Trace: Fraud Detection Using Graph Analytics and Link Analysis for Contact Centers
November 19, 2020
Account risk scoring enables identification of the most complicated fraud scams, and predicting cross-channel fraud up to 60 days before it takes place.
Read HereTechnology Explored: Pindrop® Trace Uncovered
November 12, 2020 @ 1:00 pm - 1:30 pm EST
Pearce Mathews