5 Best Practices for Contact Center Authentication
Supercharging the IVR to Win Customers for Small to Medium-Sized Banks
5 Insights in 15 Minutes
June 24, 2021 @ 1:00 pm - 1:30 pm EST
Sam Espinosa (Next Caller, a Pindrop Company)
AI Playbook for Financial Leaders
5 insights in 15 minutes
June 10, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux
3 Problems Pindrop Helps Customers Solve Everyday
#WFH: 3 Ways to Ensure Customer Experience in Restructured Call Centers
June 1, 2021
Getting rid of KBAs, attacking your metrics and empowering your customers are the most recommended tactics.
Read HereHow to: Optimize Enrollment for Enhanced Authentication Right Now
June 1, 2021
Leveraging ANI as a factor in the ID claim, leveraging a unique identifier, avoiding clunky active enrollment, keeping things simple with API integration whenever possible and engaging experts are key actions to take.
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Contact Center Authentication: A Mystery Shopper’s Authentication Journey
Analyst Report by Aite Group
Having the ability to consistently authenticate callers and identify a potential fraudster can enable financial institutions to offer more products and services either through the IVR or through contact center agents
DownloadContact Center Authentication: A Mystery Shopper’s Authentication Journey
Pindrop Featuring Aite Group
May 27, 2021 @ 1:00 pm - 2:00 pm EST
Mark Horne & Shirley Inscoe (Aite Group)
Fraudsters are Exploiting Cash Sharing Apps
May 26, 2021
Fraudsters are now exploiting the past trustworthiness of the phone channel to their advantage. They are using it as an entry point for compromising online services by requesting password resets for accounts over the phone to undermine web authentication.
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