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Pindrop® Solutions and Amazon Connect: Better Together

Secure your Amazon Connect Contact Center with Pindrop® Solutions

It is evident that we are in economic uncertainty due to high interest rates, slowdown in spending, global conflict and inflation. This is a fertile ground for data center breaches and fraud. Pindrop is a leader in providing contact center fraud detection and authentication solutions. Amazon Connect is one of the leading providers of cloud-based contact center solutions. Together, Pindrop® Solutions & Amazon Connect, are powering the seamless transition of contact centers to the cloud to create a secure and consumer focused environment. 

Pindrop’s partnership with Amazon Connect allows enterprises to take cost-effective, flexible and personalized paths in the cloud which can help in lowering customer authentication friction, catch more fraud and prepare for account takeovers before they happen. Pindrop® Solutions integrate with Amazon Connect Flows to easily add voice authentication and fraud detection for your IVR and agent experience.