Pindrop for Amazon Connect provides the right technology to your Amazon Connect Contact Center.
Pindrop solutions are available natively on Amazon Connect, enabling contact centers to provide an enhanced customer experience during caller authentication while fighting the rising threat of fraud.
Pindrop Technology helps Amazon Connect cloud-based contact centers in two ways:
Pindrop® Passport and Pindrop® Protect are now offered natively on Amazon Connect through Kinesis media streams and AWS Lambda functions.
Offering the flexibility of offering passive or active voice biometrics for authenticating callers, whether they’re in the IVR or speaking to an agent.
Provides real-time information to alert for fraud risk on every inbound call by analyzing device, voice, and behavior anomalies.
Pindrop® Protect on Amazon Connect
Use VeriCall® from Next Caller to:
- Analyze the risk of every caller
- Detect repeat fraudsters and known fraudsters
- Protect against social engineering attempts
Pindrop® Passport on Amazon Connect
Use Pindrop® Passport for:
-
Customer authentication using
voice, device, and behavior - Risk monitored enrollment
- Passively authenticate in the IVR or at the agent
Connecting Amazon Connect
and Pindrop
Pindrop solutions enable organizations running Amazon’s cloud-based contact center with customer authentication and fraud detection capabilities for every inbound voice interaction. And with Pindrop’s native integration with Amazon Connect, organizations can stand up these solutions in days instead of months – no telephony background required.
Amazon Connect users can easily integrate
Pindrop® Passport and Pindrop® Protect.
From Pindrop Deep Voice® technology for customer voice authentication to detecting fraudster attacks with Phoneprinting™ technology, contact centers using Amazon Connect can improve their authentication experience and help protect their contact center from bad actors and increased fraud risks.
Device
Phoneprinting®
Analyzes over 1,300 characteristics of a call’s full audio to determine its risk and catch first time fraud calls
Voice
Deep Voice™
Next-gen voice identification,
optimized for noisy conditions, speaker aging, & multi-voice enrollment
Metadata
Network Analysis
Analyzes ANI risk/velocity, account and carrier risk, smart white/blacklisting, phone number reputation
Behavior
Heuristic Analysis
Non-monetary transactions, robotic dialing, keypress habits,
Connections
Pindrop® Trace
Graph analysis of relationships between activities, accounts, and calls across time
GLOBAL SOLUTIONS
THAT ARE CUSTOMER READY
Discover scalable solutions that help you achieve your business needs through a combination of AWS services and APN Partners that have attained AWS Competency designations. Based on architectures validated by AWS to accelerate your cloud transformation, you can deploy solutions quickly with AWS Quick Starts and optional Jumpstart consulting offers provided by APN Partners.