Outdated authentication solutions such as caller ID and KBAs aren’t effectively preventing insurance call center fraud. When fraudsters liquidate insurance policies or file false claims, they put the brand’s reputation at risk.
THE STRUGGLE TO IDENTIFY CALLERS & BUILD TRUST
High Fraud Exposure
PINDROP® PANORAMA: A PLATFORM TO FIT YOUR CALL CENTER
Pick and choose from authentication and anti-fraud solutions to fit your needs and serve your customers, with Pindrop Panorama, Pindrop’s next generation platform. From the carrier to the IVR and agent, call centers that deploy Panorama can seamlessly authenticate legitimate callers and weed out fraudsters, while decreasing average handle times and cost per call.
Pindrop helps call centers detect fraud throughout the lifecycle of a call by analyzing the audio, voice, behavior and metadata to create call risk scores and fraudster profiles.
Identify repeat fraudsters
Invisibility score calls for fraud risk
Reduce KBA for low-risk callers
Pindrop helps call centers passively authenticate customers by creating unique multi-factor credentials based on device, voice, and behavior.
Reduce average handle time
Improve IVR containment rates and self-service
Improve customer experience
$1.6 MILLION IN FRAUDULENT DISBURSEMENT ATTEMPTS STOPPED
CASE STUDY: Trailblazing Customer Experience and Protection in Insurance