Healthcare

PROTECTING the

Healthcare industry

The revolution in electronic healthcare information has resulted in an ongoing tension between privacy and accessibility. Organizations in healthcare must secure their call center, protecting PII and health records, all while providing sensitive customer service.

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Security gaps between information privacy & accessibility

Patient health records and PII are some of the most personal, durable and lucrative stolen information. Fraudsters use this information to sell on the black market, file for fraudulent insurance claims or steal identities. And they’re good at getting it from the weakest security link in healthcare services — the call center.

Lucrative Healthcare Data

Fraudsters view a healthcare organization’s call center as an easy way to steal PII

Patient Experience

Burdensome authentication makes an already complex patient experience worse

Cross-Channel Exposure

Access to healthcare information in call centers creates security gaps elsewhere

75% of healthcare providers view customer experience provided through the call center as a competitive differentiator

— Deloitte 2015

HOW PINDROP PROTECTS HEALTHCARE

Pindrop® anti-fraud and authentication solutions help healthcare call centers prevent fraud, lower costs, and improve patients’ call center experience while protecting their privacy and the brand’s reputation.

REDUCE FRAUDULENT ACCOUNT TAKEOVERS & IDENTITY THEFT

To protect healthcare providers from costly data breaches and account takeovers that violate patient privacy, Pindrop helps call centers detect high-risk callers, flagging these calls before the criminal gains access to private and confidential information.

IMPROVE THE PATIENT EXPERIENCE

Patients rely on healthcare call centers for their most complicated issues — and Pindrop anti-fraud and authentication solutions can help call centers make that process easier, enabling agents to more quickly help patients and customers.

PROTECT PATIENT PRIVACY & BRAND REPUTATION

High-profile data breaches have a devastating impact on healthcare organizations — leading to the perception that they can’t safely protect patient data and privacy. Pindrop solutions fill in call center security gaps, helping stop attacks that lead to embarrassing and damaging data breaches.

LOWER OPERATIONAL COSTS

By quickly and accurately authenticating callers, Pindrop solutions help healthcare providers reduce call center operational costs. Highly accurate risk scoring means fewer service disruptions and unproductive investigations from false positives.

Webinar: Call Center Fraud Vectors & Fraudsters Analyzed