FINANCE & BANKING
VOICE BIOMETRICS IN
BANKING & FINANCIAL INDUSTRY
What happens when banking and financial institution cannot reliably verify whether they’re talking with an actual customer? Our solution helps quickly, easily, and accurately detect your customers in the contact center, and provide strong voice identity assurance for connected devices.
FINANCIAL INSTITUTIONS FACE UNIQUE CHALLENGES
Increasing Fraud Loss
PINDROP® PANORAMA: A PLATFORM TO FIT YOUR CALL CENTER
Pick and choose from authentication and anti-fraud solutions to fit your needs and serve your customers, with Pindrop Panorama, Pindrop’s next generation platform. From the carrier to the IVR and agent, call centers that deploy Panorama can seamlessly authenticate legitimate callers and weed out fraudsters, while decreasing average handle times and cost per call.
Pindrop helps call centers detect fraud throughout the lifecycle of a call by analyzing the audio, voice, behavior and metadata to create call risk scores and fraudster profiles.
Identify repeat fraudsters
Invisibility score calls for fraud risk
Reduce KBA for low-risk callers
Pindrop helps call centers passively authenticate customers by creating unique multi-factor credentials based on device, voice, and behavior.
Reduce average handle time
Improve IVR containment rates and self-service
Improve customer experience
INDUSTRY REPORT: CREDIT UNIONS & REGIONAL BANKS
Discover how regional banks & credit unions can supercharge the IVR to win customers and compete against the big banks.
HOW PINDROP® PROTECTS FINANCIAL INSTITUTIONS
PREVENT ACCOUNT TAKEOVERS & CROSS-CHANNEL ATTACKS
LOWER FRAUD COSTS
IMPROVE CUSTOMER EXPERIENCE
PROTECT BRAND REPUTATION
ACCORDING TO PINDROP® LABS, ONE IN EVERY 718 FINANCIAL INSTITUTION CALLS IS FRAUDULENT
“Much of the fraud that is enabled in U.S. financial institutions’ contact centers later occurs in another channel (i.e., occurs as cross-channel fraud). Examples include a debit card, credit card, or check order obtained by an impersonator, or online fraud that results from credentials being reset by the contact center agent. At many banks, the root cause of the fraud losses — the contact center — often goes unrecognized.”
— Shirley Inscoe, Aite Group