Company Focused on Building Fraud Detection and Authentication Solutions Transforming the Call Center Experience
Atlanta, GA – December, 13th, 2016: Pindrop, the pioneer in voice-fraud prevention and authentication, today announced two executive hires to their engineering team: Robert Krohn as SVP of Engineering and, Ephraim Dobbins as VP of Engineering for fraud detection products. The two executives join Chris Halaschek, VP of Engineering for authentication products, to form the engineering leadership team. They join a team that added more than 50 engineers and 13 researchers in 2016.
With the release of its Fraud Detection System 3.0 (FDS 3.0) in mid- 2016, Pindrop continued to advance the accuracy of its patented Phoneprinting (™) technology. FDS is now used by eight of the top ten banks in the US to stop fraud via the phone channel in some of the biggest call centers in the US. Additionally the new engineering leadership is focused on expanding Pindrop’s product offering to enhance the consumer experience.
“Pindrop’s customers are the largest enterprises in the world. They expect and demand extremely high performance, accuracy and usability. I could not pass up the opportunity of leading this talented team of engineers as they revolutionize the call center experience,” said Robert Krohn, SVP of Engineering, Pindrop. “For years, Pindrop has been focused on stopping the bad guys. Now we are also allowing our customers to positively identify legitimate callers in a seamless manner to improve the customer experience.”
“The Call Center of the Future of will provide a dramatically different experience for consumers than they are used to today,” said Vijay Balasubramanian, CEO and co-founder of Pindrop. “There is a huge opportunity within enterprise to streamline call center operations by providing a seamless customer experience. We are working closely with our customers to build this next generation platform.”
New executive appointments include:
- Robert Krohn, SVP of Engineering, is a distinguished, longtime technology leader at public companies as well as startups. He has been working in software, cloud and system engineering leadership roles, as well as general management and operations for 20+ years. Prior to joining Pindrop, Krohn held several leading positions as an executive at Cisco, and at Juniper Networks. He’s also served as board observer for iStream Planet Co. and startup advisor for Twin Prime Inc.
- Ephraim Dobbins, VP of Engineering for fraud detection products, joins Pindrop from leadership roles at Plexxi and Acme Packet. He is longtime engineer with key skills in telecommunications, software and IP. Per his specialty in networking and VoIP, Dobbins will oversee and analyze the phone channel to improve customer service.
- Chris Halaschek, VP of Engineering for authentication products, has extensive experience building engineering teams and technology companies focused on security, data analytics and machine learning. Prior to Pindrop, he was CTO at Voxa, Hashgo, and Clados Management. Halaschek received a Ph.D. in computer science from University of Maryland, College Park.
Earlier this year, Pindrop added more leaders to their growing management team. Namely, Clarissa Cerda joined as General Counsel and Jacki Hertenstein joined as Vice President of People. Headquartered in Atlanta, Pindrop has plans to open a San Francisco office in early 2017. The San Francisco office will combine focus on engineering, research and product development.
Pindrop is the pioneer in voice fraud prevention and authentication. Pindrop provides enterprise solutions to reduce fraud losses and authentication expense for some of the largest call centers in the world. Pindrop’s patented Phoneprinting™ technology can identify, locate and authenticate phone devices uniquely just from the call audio thereby detecting fraudulent calls as well as verifying legitimate callers. Pindrop has been selected by the world’s largest banks, insurers, brokerages and retailers, detecting over 80% of fraud, even for attackers never seen before. Pindrop’s solutions are allowing customers to reduce call time and improve their customers’ experience even while reducing fraud losses. Pindrop was founded in 2011 and is venture backed by Andreessen Horowitz, Citi Ventures, Felicis Ventures, CapitalG, GV and IVP. In total, Pindrop has raised $122 million.
Head of Global Communications