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PINDROP BLOG

Category: Pindrop

July 5, 2017
Looking Back | Call Center Week
Last week, the 18th annual Call Center Week, arranged by the International Quality and Production Center (IQPC), took place at the Mirage in Las Vegas. Featuring a number of global leaders and keynote speakers, as well as a multitude of workshops, exhibitors, and sponsors, the conference aimed to personalize the journey to perfecting the customer…
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June 21, 2017
Looking Forward | Call Center Week
Delivered by the International Quality and Production Center (IQPC), the 18th annual Call Center Week will be taking place from June 26-30th this year in Las Vegas. As the largest conference dedicated to the customer experience, there are over 2,000 expected attendees, in addition to 155 expert speakers, as well as 200 sponsors and exhibitors.…
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April 26, 2017
Pindrop® Labs Uncovers 113% Increase in Call Center Fraud
Fraudsters are targeting call centers at an unprecedented clip, with one in every 937 calls being fraudulent, according to new data published today in the Pindrop 2017 Call Center Fraud Report. The data, compiled from Pindrop® Labs enterprise customers around the world, shows that the rate of fraudulent calls hitting call centers is continuing to…
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April 10, 2017
Adapting for Age: The Limitations of Modern Voice Biometric Technology
You’d think that the signs of ageing are obvious. Grey hairs, wrinkles and fading eyesight. But, as a study by Pindrop points out, it’s also your voice that can change. With the growing use of voice recognition as a way to identify and authenticate callers, there has been a real need to make sure that…
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April 7, 2017
Contact Centres, Shape Up Ahead of the GDPR Go-Live
The General Data Protection Regulation (GDPR) comes into effect on May 25th 2018. This means you have less than 500 days to get on top of it. Failure to adhere to these new rules will result in regulatory fines of up to €10M, or 2% of your global annual turnover. The GDPR is a significant…
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February 23, 2017
Welcoming John Chambers, Martin Casado and Marc Andreessen
By: Vijay Balasubramaniyan, CEO, CTO & Co-Founder Pindrop is in a period of hyper-growth. In 2016, Pindrop doubled its customer base and saw revenues increase more than 100% year-over-year. For years, enterprise companies have been investing heavily in both physical and cyber security, leaving one place where customer information is not as protected – call…
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February 17, 2017
The Threat of Voice Aging in Voice Biometrics Security
As the implementation of voice biometrics has become increasingly popular as a form of identification and authentication, researchers are challenged with determining how users’ voices change over time. New research shows that voices age significantly, even in the short term, making positive authentication more difficult with just voice biometrics alone. One obstacle making the measurement…
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January 24, 2017
NRF 2017 Recap: The Current State of Retail Fraud
Last week, Pindrop joined nearly 35,000 attendees at the NRF Annual Convention and EXPO in New York City. According to speakers from the event, retail brands will need to focus on their customers, their technology, and their leadership in 2017. Customer priorities are constantly adapting as available technology changes. These new innovations and technical capabilities…
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November 30, 2016
Assessing Phone Fraud in the Contact Center: The Growing Problem
Aite Group, an independent research and advisory firm focused on business, technology, and regulatory issues, interviewed 25 executives at 18 of the top 40 largest U.S. financial institutions based on asset size in order to provide an evaluation of the current state of fraud. New research proves that contact centers are being attacked more than…
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November 10, 2016
Pindrop’s Phoneprinting Technology Addresses the $400 Million Fraud Problem
Analysts at Aite Group have identified five key security and service steps that legacy solutions are failing to perform. These are the features that are keeping Caller ID, KBA, and voice biometrics from being viable anti-fraud and authentication solutions for the contact center. With 61% of account takeovers traced back to the contact center, this…
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Introducing Pindrop® Express – Authenticate without compromise.