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PINDROP BLOG

Category: Pindrop

April 7, 2017
Contact Centres, Shape Up Ahead of the GDPR Go-Live
The General Data Protection Regulation (GDPR) comes into effect on May 25th 2018. This means you have less than 500 days to get on top of it. Failure to adhere to these new rules will result in regulatory fines of up to €10M, or 2% of your global annual turnover. The GDPR is a significant…
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February 23, 2017
Welcoming John Chambers, Martin Casado and Marc Andreessen
By: Vijay Balasubramaniyan, CEO, CTO & Co-Founder Pindrop is in a period of hyper-growth. In 2016, Pindrop doubled its customer base and saw revenues increase more than 100% year-over-year. For years, enterprise companies have been investing heavily in both physical and cyber security, leaving one place where customer information is not as protected – call…
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February 17, 2017
The Threat of Voice Aging in Voice Biometrics Security
As the implementation of voice biometrics has become increasingly popular as a form of identification and authentication, researchers are challenged with determining how users’ voices change over time. New research shows that voices age significantly, even in the short term, making positive authentication more difficult with just voice biometrics alone. One obstacle making the measurement…
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January 24, 2017
NRF 2017 Recap: The Current State of Retail Fraud
Last week, Pindrop joined nearly 35,000 attendees at the NRF Annual Convention and EXPO in New York City. According to speakers from the event, retail brands will need to focus on their customers, their technology, and their leadership in 2017. Customer priorities are constantly adapting as available technology changes. These new innovations and technical capabilities…
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November 30, 2016
Assessing Phone Fraud in the Contact Center: The Growing Problem
Aite Group, an independent research and advisory firm focused on business, technology, and regulatory issues, interviewed 25 executives at 18 of the top 40 largest U.S. financial institutions based on asset size in order to provide an evaluation of the current state of fraud. New research proves that contact centers are being attacked more than…
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November 10, 2016
Pindrop’s Phoneprinting Technology Addresses the $400 Million Fraud Problem
Analysts at Aite Group have identified five key security and service steps that legacy solutions are failing to perform. These are the features that are keeping Caller ID, KBA, and voice biometrics from being viable anti-fraud and authentication solutions for the contact center. With 61% of account takeovers traced back to the contact center, this…
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October 26, 2016
Gartner Review & Recommendations: 3 Key Call Center Questions Answered
1. What are the key challenges of authenticating callers into the call center and IVR channels? Traditional contact center anti-fraud and authentication methods no longer stand up to the advanced tactics leveraged by today’s criminals. Most contact centers rely on caller ID, a facility that identifies and displays the telephone numbers of incoming calls made…
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October 11, 2016
Phoneprinting at Lloyds Banking Group
Pindrop’s patented technology, Phoneprinting™, analyzes 147 different factors in the audio of a phone call in order to create a unique signature that allows contact centers to authenticate callers and detect fraud. To create a phoneprint, Pindrop examines the  call audio and breaks it down by to it’s most subtle characteristics. This allows a fraud…
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September 28, 2016
The Need for Multiple Layers of Security in the Contact Center
The wealth of information housed by contact centers can be leveraged by fraudsters for data mining and cross-channel attacks. In an effort to prevent phone fraud, many businesses implement authentication methods; however, most fail to administer the authentication required to provide a layered defense system. As social engineering and fraud technologies have become more advanced,…
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September 15, 2016
The Top 10 Takeaways from Tuesday’s Webinar
Aite Group, an independent research and advisory firm focused on business, technology, and regulatory issues, interviewed 25 executives at 18 of the top 40 largest U.S. financial institutions based on asset size in order to provide an accurate evaluation of the most effective technology solutions to protect against fraud. On Tuesday, Aite’s Senior Analyst, Shirley…
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Forbes highlights Deep Voice™ Biometric Engine