The Importance of Customer Experience Within the Growing Conversational Economy
As companies move to compete on customer experience as a strategic imperative, it has become a top priority for a large percentage of enterprises. We
As companies move to compete on customer experience as a strategic imperative, it has become a top priority for a large percentage of enterprises. We
What do we mean by the conversational economy? This is an economy driven by interaction. Currently, that means always-on internet connectivity, access to products and
As the conversational economy grows and intertwines within businesses, it becomes more and more clear that this won’t be an entirely easy path. There are
We all know KBAs, or knowledge based authentication questions, are outdated – but can you imagine a world that relies solely on an authentication method
With the impending stresses of Black Friday, Cyber Monday, and other holiday shopping activities on the horizon, it is easy to forget to consider that
The promise of artificial intelligence is too attractive to ignore. Ideas range from discerning trends we are currently unable to see and optimizing decision making
Let’s start off with something simple: what is a deepfake? Deepfakes can include anything from audio to video content that appear to look and sound
Reaching critical mass for enrollment can be defined as having enrolled a large portion of your customer base to justify the purchase price of the
To be fair, there was a point in time where knowledge based authentication questions (KBAs) were an effective form of identification. But that time is