PINDROP BLOG

Category: Phone Security Threats

December 4, 2014
Have you fallen for any of the top consumer phone scams of 2014?
“This is Rachel with cardholder services. It is urgent that you contact us concerning your eligibility to lower your interest rate and payments.” If you’ve gotten a call from Rachel lately, you’re not alone. According to our latest report, “Top Consumer Phone Scams,” credit card interest rate scams rank as the number one phone scam…
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November 24, 2014
Cyber Attack Monday: Avoiding Phone Fraud Over the Holiday Season
In retail, next Monday marks “Cyber Monday.” It is the Monday following Thanksgiving weekend, when enthusiastic Black Friday shoppers continue their gift buying spree from the comfort of their cubicles. But after all the shopping is complete, Cyber Monday can turn into Cyber Attacks. If last year’s holiday season Target breach taught us anything, it…
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November 20, 2014
Retailers Brace for Black Friday and Holiday Season Phone Fraud
Black Friday is looking particularly black for many retailers this holiday season. Though sales are expected to spike, as shoppers begin preparing for the holidays, retailers can also expect a spike in fraud losses. While physical and online security has improved immensely over the years, the phone channel has remained a weak point in retail…
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November 18, 2014
Misdial Misdeeds: Phone Scam Affecting U.S. Financial Institutions and their customers
Recently, Pindrop Security researchers were alerted to a phone scam targeting a financial institution. As part of the scam, fraudsters had purchased phone numbers that were similar to a financial institution’s main phone line and were using those numbers to target consumers who misdialed. A recording set up by the fraudsters would then offer a call…
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November 17, 2014
Experts Predict a Surge in Fraud During EMV Chip and Pin Transition
Point-of-sale (POS) security breaches, like those at Home Depot and Target, are a major concern for financial institutions. Banks must protect their customers from fraud, knowing that many have had identifying information stolen during these breaches. Experts are now predicting that financial institutions can expect an even greater number of attacks in the coming months.…
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November 13, 2014
Can Businesses Block Robocalls?
The Telephone Consumer Protection Act (TCPA) of 1991 gave the FCC the power to regulate telemarketers’ use of artificial or prerecorded voice messages, now known as robocalls, in calls to consumers. Today, consumers can add their home landline and mobile numbers to the National Do Not Call Registry. However, B2B robocalls calls made with the…
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November 5, 2014
Social Engineers Demonstrate Tactics at DEF CON 22
Last week, Social-Engineer.org released the results of their DEF CON 22 Social Engineer Capture the Flag (SECTF) competition.   The goal of the contest is to raise awareness of social engineering techniques and tactics using live real-word demonstrations. SECTF contestants are tasked with discovering “flags” of information about target companies using only open source information found…
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October 14, 2014
Live Webinar: Lifecycle of a Phone Fraudster
Don’t forget to register for Pindrop’s live webinar this Wednesday, October 15th at 12:00pm EST, “Lifecycle of a Phone Fraudster: Exposing Fraud Activity from Reconnaissance to Takeover Using Graph Analysis and Acoustical Anomalies.” The webinar will discuss how call centers have become the weakest link for financial institutions. Fraudsters are using spoofing, voice distortion, and…
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September 9, 2014
Home Depot attack leads to phone channel exploits
Yesterday, Brian Krebs, an investigative reporter/blogger focused on online crime, posted a detailed overview of the Home Depot breach and called out financial institutions for allowing PIN numbers to be changed over the phone when a caller is able to answer 3 out of 5 Knowledge-Based Authentication (KBA) questions: “Countless banks in the United States…
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April 15, 2014
Largest IRS Phone Scam Likely Exceeded 450,000 Potential Victims in March
The IRS is warning people about the “largest ever” phone fraud scam targeting taxpayers. In the interest of learning more about this phone-based threat, Pindrop has investigated the attacks and, among other things, we have successfully posed as a victim and recorded the call. What follows is the complete audio and transcript of the interaction,…
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