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PINDROP BLOG

Category: Identity

February 23, 2018
Pindrop® Passport | Authentication 101
It is obvious that fraudsters’ sophistication is evolving, surpassing security measures toward a single end goal — financial gain. Worse, consumers are unaware of the effects of social media, with 61% admitting to sharing answers to security questions over their online profiles. This percentage rises to 80% for 18-24 year olds, making them beyond easy…
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February 16, 2018
Voice Aging in the Call Center | Can You Recognize Your Customers?
Voice biometric security is designed to recognize your customers and provide a frictionless experience, but what happens if your customers only call your business once a year or less? And how can your call center’s anti-fraud and authentication systems adapt to new kinds of attacks, like synthetic speech and voice conversion? Pindrop is hosting a…
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October 31, 2017
Data Breaches: The Death Knell of KBA
In the 1930s, the United States introduced Social Security Numbers to keep track of workers’ wages and their Social Security Program contributions. Today, the private sector uses Social Security Numbers as a unique identifier for consumers and the primary means of gathering information on individuals. Our society is comfortable using this identifier when applying for…
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October 18, 2017
Call Center Criminals Unmasked | Real-Life Fraudsters & Audio Recordings
Call center criminals are becoming increasingly sophisticated in order to maneuver around authentication and security measures, granting them access to sensitive information. It is evident the evolution of fraudsters’ techniques is jump-starting other criminal behavior including account takeover and identity theft – causing the global increase in call center fraud to jump to 113% since…
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September 14, 2017 | Dennis Fisher
Senator Seeks Privacy Answers on Face ID
As tech enthusiasts pour over the design details of the iPhone X and swoon at the thought of a quarter-inch more screen space, some lawmakers are asking Apple for more details about the way the phone’s new Face ID authentication system works and what might be done with users’ faceprints. Face ID is the biggest…
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September 12, 2017 | Dennis Fisher
We’ve Reached Peak Data Breach
It would seem that data breaches have now reached their logically absurd peak. The compromise of Equifax, revealed last Thursday evening, is the kind of incident you get when attackers get bored of stealing cases of bottled water and decide to steal the entire mountain spring instead. As reported by Bloomberg, the breach affects the…
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July 19, 2017
Mozilla Wants to Build an Open Voice Engine
With manufacturers weaving voice control into a wide variety of devices, from phones to cars to home assistants, the accuracy of the voice-recognition engines in those products is becoming vital. Mozilla is hoping to help improve that accuracy with the release of its new Common Voice project. The new initiative is a response to the…
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July 13, 2017
Verizon Says Data Breach Exposure Limited
Verizon has acknowledged that millions of customer records, including phone numbers and account PINs, were exposed in a misconfigured cloud database, but says no one aside from a security researcher accessed the data. The data was in an Amazon cloud bucket administered by a third-party vendor used by Verizon in Israel. Chris Vickery, a researcher…
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June 26, 2017
Anthem Settles Data Breach Suit for $115 Million
Anthem Inc., the victim of one of the more extensive data breaches in U.S. history, has agreed to pay a settlement of $115 million to consumers affected by the incident. The settlement is believed to be the largest ever to result from a data breach in the U.S. and would end a class-action lawsuit that followed…
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June 23, 2017
Tech Support, Email Fraud Schemes Top FBI Internet Crime List
Fraudsters are continuing to have quite a bit of success with business email compromise scams. Last year, companies in the United States lost more than $360 million to these schemes, an increase of nearly 50 percent from 2015. The FBI’s 2016 Internet Crime Report, which the bureau’s Internet Crime Complaint Center (IC3) released Thursday, includes…
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Pindrop® Panorama: Beating the Balancing Act of Security and Customer Service