Category: Hacking

Whole segments of the financial services industry have had to transition to remote working. As a result, banks, insurance companies, retailers, and credit card issuers are pivoting to address new and increasing risks proactively. As a response to unprecedented circumstances, businesses across the world are being forced to adapt to widespread moves in telecommuting regardless…

Voice technology continues to sweep the nation, with Gartner predicting a growing number of searches (30 percent) will be screenless by this year. With voice-enabled devices becoming more prevalent in consumers’ lives, voice presents many new business opportunities with the power to transform and streamline the customer experience, especially when it comes to customer security…

Have you ever wondered where – and how – fraudsters learn how to do what they do best? A new publication, The Fraud Bible, is here to answer all your questions – and unfortunately share the means of becoming a criminal. From a consumer mindset, this bible will offer insight into the ways fraudsters take…

Call center criminals are becoming increasingly sophisticated in order to maneuver around authentication and security measures, granting them access to sensitive information. It is evident the evolution of fraudsters’ techniques is jump-starting other criminal behavior including account takeover and identity theft – causing the global increase in call center fraud to jump to 113% since…