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PINDROP BLOG

Category: Device Security

January 17, 2020
Pindrop for Amazon Connect | A Balancing Act
Defending the phone channel presents various challenges, especially due to the fact it is grounded on human interaction. Fraudsters know the call center is the weakest link compared to other potential avenues in most enterprises. As security technology has evolved over the years, fraudsters have followed closely behind – adapting to continue to obtain the…
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January 17, 2020
The Importance of Customer Experience Within the Growing Conversational Economy
As companies move to compete on customer experience as a strategic imperative, it has become a top priority for a large percentage of enterprises. We see customer experience as the next revenue battleground. By the year 2020, customer experience will overtake price and product as the key brand differentiator.  By 2022, digital businesses with great…
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December 3, 2019
Welcoming Voice Comes With Hurdles | Technological and Generational
As the conversational economy grows and intertwines within businesses, it becomes more and more clear that this won’t be an entirely easy path. There are many hurdles that exist along this road, many related to the technology itself, including: Computational resources The right infrastructure needed to support these resources The promise of 5G providing a…
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November 21, 2019
Learning to Think Like a Fraudster | The Fraud Bible
Have you ever wondered where – and how – fraudsters learn how to do what they do best? A new publication, The Fraud Bible, is here to answer all your questions – and unfortunately share the means of becoming a criminal. From a consumer mindset, this bible will offer insight into the ways fraudsters take…
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May 13, 2019
Authentication Myths | Knowledge Based Authentication Works
To be fair, there was a point in time where knowledge based authentication questions (KBAs) were an effective form of identification. But that time is gone. It’s likely that more personal information about each and every one of us is available on the web than anytime before in history, and the growing amount of cybersecurity…
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May 1, 2019
Authentication Myths | The Truth About Voice Biometrics
Voice biometrics create an impenetrable obstacle for fraudsters. Fact or fiction? The answer to this may seem obvious – fiction. However, claims like voice biometrics software being able to tell the difference between identical twins or detect a professional voice imitator persist even though both have been disproven. In May of 2017, a BBC researcher…
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October 17, 2018
Privacy and Permissions | Google+
With Google making headlines about the privacy of apps and the breaking news of the Facebook data breach earlier this year, it has become clear that the apps on our phones are now holding, and disseminating, large amounts of data and are doing so most of the time. More often than not, we as consumers…
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August 29, 2018
A [Female] Voice of Concern
The number of people using digital assistants are growing by the day, and the increasing popularity has led to predictions of as many as 75% of US households owning smart speakers by 2020 according to Gartner. Within this expansive growth, there are several brands of assistants, including Amazon Alexa, Google Home, and Microsoft Cortana, taking…
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December 27, 2017
2017: The Year of Breaches, Failing PII, and the Voice Movement
By Shawn Hall, Director of Fraud Prevention & Strategy The anti-fraud and authentication industry has seen some major happenings in 2017. Overall, we saw an increase in call center fraud rates, with a noted rise in the use of mobile devices and ANI spoofing, for fraudulent activities. At the beginning of the year, the fraud…
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October 18, 2017
Call Center Criminals Unmasked | Real-Life Fraudsters & Audio Recordings
Call center criminals are becoming increasingly sophisticated in order to maneuver around authentication and security measures, granting them access to sensitive information. It is evident the evolution of fraudsters’ techniques is jump-starting other criminal behavior including account takeover and identity theft – causing the global increase in call center fraud to jump to 113% since…
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