Pindrop for Amazon Connect | A Balancing Act
Defending the phone channel presents various challenges, especially due to the fact it is grounded on human interaction. Fraudsters know the call center is the
Defending the phone channel presents various challenges, especially due to the fact it is grounded on human interaction. Fraudsters know the call center is the
As companies move to compete on customer experience as a strategic imperative, it has become a top priority for a large percentage of enterprises. We
As the conversational economy grows and intertwines within businesses, it becomes more and more clear that this won’t be an entirely easy path. There are
To be fair, there was a point in time where knowledge based authentication questions (KBAs) were an effective form of identification. But that time is
Voice biometrics create an impenetrable obstacle for fraudsters. Fact or fiction? The answer to this may seem obvious – fiction. However, claims like voice biometrics
With Google making headlines about the privacy of apps and the breaking news of the Facebook data breach earlier this year, it has become clear
The number of people using digital assistants are growing by the day, and the increasing popularity has led to predictions of as many as 75%
By Shawn Hall, Director of Fraud Prevention & Strategy The anti-fraud and authentication industry has seen some major happenings in 2017. Overall, we saw an
Call center criminals are becoming increasingly sophisticated in order to maneuver around authentication and security measures, granting them access to sensitive information. It is evident