PINDROP BLOG

Category: Consumer Fraud

January 17, 2020
The Importance of Customer Experience Within the Growing Conversational Economy
As companies move to compete on customer experience as a strategic imperative, it has become a top priority for a large percentage of enterprises. We see customer experience as the next revenue battleground. By the year 2020, customer experience will overtake price and product as the key brand differentiator.  By 2022, digital businesses with great…
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January 17, 2020
Answering Your Questions About the Conversational Economy
What do we mean by the conversational economy? This is an economy driven by interaction. Currently, that means always-on internet connectivity, access to products and services anytime/anywhere through a plethora of devices, and platforms that allow people to engage directly with businesses and other consumers. Businesses already participate in the conversational economy when they immediately…
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December 3, 2019
Welcoming Voice Comes With Hurdles | Technological and Generational
As the conversational economy grows and intertwines within businesses, it becomes more and more clear that this won’t be an entirely easy path. There are many hurdles that exist along this road, many related to the technology itself, including: Computational resources The right infrastructure needed to support these resources The promise of 5G providing a…
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December 3, 2019
Voice Intelligence | Where Voice, and Fraudsters, Are Headed
We all know KBAs, or knowledge based authentication questions, are outdated – but can you imagine a world that relies solely on an authentication method that’s always been a part of you – your voice? It’s easy to get excited to think about where voice is headed, but these advances can quickly turn into a…
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November 21, 2019
Learning to Think Like a Fraudster | The Fraud Bible
Have you ever wondered where – and how – fraudsters learn how to do what they do best? A new publication, The Fraud Bible, is here to answer all your questions – and unfortunately share the means of becoming a criminal. From a consumer mindset, this bible will offer insight into the ways fraudsters take…
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May 20, 2019
Authentication Myths | Our Voices Never Age
Did you know that like the rest of your body, your voice is not immune from the ravages of time? Your vocal cords lose elasticity and flexibility and can even dry out. The larynx is a muscle just like any other and can atrophy, become thinner and weaker over time. Your lung size can even…
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March 8, 2019
Natural Communication | The Latest Consumer Interface
From the first computers, which quickly made their way to being a major force of communication, to the advent of smartphones, consumers have always been at the forefront of changes and arrivals of interfaces and popular technology. Computers were characterized by the creation of passwords and PINs to keep track of accounts, logins, and access…
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February 13, 2019
Voice | A Password Close To Your Heart
Examining the evolution of technology, we have been caught in a trend moving toward natural conversations. The start of this timeline begins with computers, which quickly made their way to being a major force of communication, whether that was through the first emails or internet searches. Bound to the hardwired interface in computers was typing…
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December 17, 2018
Retails’ Nightmare Before Christmas
With the stresses of Black Friday and Cyber Monday shopping behind us, the holiday shopping season of 2018 has almost come to a close. However, despite all of the holiday cheer, something more sinister may be lurking on the horizon – a 14% increase in fraud attempts. This year, holiday shoppers were expected to spend…
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October 17, 2018
Privacy and Permissions | Google+
With Google making headlines about the privacy of apps and the breaking news of the Facebook data breach earlier this year, it has become clear that the apps on our phones are now holding, and disseminating, large amounts of data and are doing so most of the time. More often than not, we as consumers…
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