In This Section

PINDROP BLOG

Category: Consumer Fraud

June 20, 2018
Pindrop® Express | Authentication, Risk, CX and the Enterprise
Businesses today often suffer from lagging or inefficient authentication solutions – from knowledge based authentication questions (KBAs) to simple caller ID verification. These traditional methods are tedious and create friction within the overall customer experience, extending call handle time which also impacts operational costs. Additionally, we are moving into an era defined by a conversational…
Read More →
May 23, 2018
Call Center Fraudsters | Voice Morphing, Social Engineering, and the Need for Authentication
As technology advances, fraudsters use different, constantly evolving techniques that include exploiting the phone channel. With increasingly sophisticated attacks, fraudsters maneuver around authentication and security measures to access sensitive information that helps them take over accounts. This evolving criminal strategy is part of a $14 billion call center problem. From January 2016 to August 2017,…
Read More →
January 10, 2018
Top Blogs of 2017: Fraudsters, Data Breaches, and All Things Voice
Last year, the phone channel experienced a variety of advancements and setbacks, from an additional spike in call center fraud to the discovery of mass data breaches and a rise in card-not-present fraud during the holiday season. We’re looking back to our top four posts from 2017. Call Center Criminals Unmasked | Real Life Fraudsters…
Read More →
December 27, 2017
2017: The Year of Breaches, Failing PII, and the Voice Movement
By Shawn Hall, Director of Fraud Prevention & Strategy The anti-fraud and authentication industry has seen some major happenings in 2017. Overall, we saw an increase in call center fraud rates, with a noted rise in the use of mobile devices and ANI spoofing, for fraudulent activities. At the beginning of the year, the fraud…
Read More →
October 18, 2017
Call Center Criminals Unmasked | Real-Life Fraudsters & Audio Recordings
Call center criminals are becoming increasingly sophisticated in order to maneuver around authentication and security measures, granting them access to sensitive information. It is evident the evolution of fraudsters’ techniques is jump-starting other criminal behavior including account takeover and identity theft – causing the global increase in call center fraud to jump to 113% since…
Read More →
September 5, 2017 | Dennis Fisher
Phone, Email Scams Follow Hurricane Harvey
There is no tragedy or natural disaster that scammers and criminals won’t stoop to exploit, and the aftermath of Hurricane Harvey is proving to be no exception. Authorities at the FTC, the FBI, and US-CERT are warning consumers about a variety of phone and email scams in which fraudsters are using charitable donations or other…
Read More →
August 30, 2017 | Dennis Fisher
Scammers Impersonate IRS and FBI in New Ransomware Attack
The IRS and the FBI are warning consumers about a new phishing campaign that impersonates both of those agencies in an effort to collect victims’ personal information through a fake questionnaire. The phishing attack uses an email template that includes the seals of both the FBI and the IRS and it plays on people’s fear…
Read More →
August 29, 2017 | Dennis Fisher
Victims of $120M Phone Fraud Scam to Get Refunds
After winning a lawsuit against the operators of an alleged tech support scam, the FTC is returning some of the money taken from victims of the scam. The commission won a settlement of $10 million from the defendants, which included companies doing business as Advanced Tech Support and Inbound Call Experts. The fund will be…
Read More →
April 13, 2017
Tackling Phone Fraud with Pindrop
Martin Dodd, Managing Director, Connect, Lloyds Banking Group With the spotlight remaining on the evolving threat of online fraud, phone fraud is an area that is often overlooked. It is, however, an area where fraudsters, aided by new technology, still look for opportunities. Smarter thinking, collaboration and using innovation are helping organisations to stay a…
Read More →
January 24, 2017
NRF 2017 Recap: The Current State of Retail Fraud
Last week, Pindrop joined nearly 35,000 attendees at the NRF Annual Convention and EXPO in New York City. According to speakers from the event, retail brands will need to focus on their customers, their technology, and their leadership in 2017. Customer priorities are constantly adapting as available technology changes. These new innovations and technical capabilities…
Read More →
Introducing Pindrop® Express – Authenticate without compromise.