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3 Steps to Protect Call Centers in Retail from Refund Abuse Fraud

As e-commerce and the retail industry continue to grow, so does the number of fraudsters who take advantage of the flexible and customer-friendly methods crucial to their success. An astonishing $100 billion was the price U.S. retailers paid in 2023 alone. How is this happening and increasing over time? More importantly, how can these fraudsters […]