Pindrop’s Record Breaking Year: Patents in 2022

It all started with the invention of Phoneprinting. In 2011, Pindrop’s founder and now CEO, Vijay Balasubramaniyan, patented this unique technology that broke new ground in contact center fraud detection. Pindrop hasn’t looked back since. Pindrop has reached a new milestone: in 2022, a record number of 30 patents were granted, bringing us to 104 […]

Banking Fraud Investigations – How Do Banks Detect Fraud?

How Do Banks Investigate Unauthorized Transactions & Prevent Fraud? According to the Financial Crime Report Q2 2021, 93% of banking-related fraud happens online. PwC’s Global Economic Crime and Fraud Survey reported that in 2020, 56% of institutions just investigated the worst fraud incident they’d ever seen. As daunting as these numbers are, we expect them […]

Emerging AI Bots in your Contact Center – Deepfakes Are Next

There’s been interesting news recently on conversational AI bots being utilized by platforms like DoNotPay, Ideta, or the sassier Jolly Roger Telephone Co. These services can be used to call inbound to a contact center to dispute bills and charges, engage with customers, or even frustrate telemarketers on your behalf. While this is exciting for […]

Self-Service: A Double-Edged Sword | How IVR Monitoring Can Help

In the past 24 months, has your organization’s contact center shifted to offer more self-service options? Has your organization also experienced a significant increase in fraud attacks? Do you feel that these phenomena are somehow connected? You are not alone. Organizations across multiple industries are at a crossroads to find the perfect balance between customer […]

Pindrop’s Latest Technology Changes the Game for Caller Authentication

In 2020, Pindrop acquired New-York based company, Next Caller Inc., and with it, the VeriCall® Technology—a best-in-class phone number (ANI) validation and spoof detection service.  VeriCall technology is responsible for helping to streamline the call experience for customers of the country’s largest brands. The solution provides near real-time caller ID intelligence to remove friction during […]

STIR/SHAKEN is Not Call Authentication

In June of 2021, an FCC mandate went into effect requiring voice service providers to implement STIR/SHAKEN protocols. No, that isn’t a government-mandated happy hour at Verizon and AT&T headquarters. Instead, the rather long-winded acronym (Secure Telephone Identity Revisited/Signature-based Handling of Asserted Information Using toKENs) took aim at a simple goal: stop spam calls! We’ve […]