ANTI-FRAUD
CALL CENTER
FRAUD PREVENTION
Pindrop® Protect provides advanced contact center fraud detection using Voice Device and Behavior.
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Organized crime rings are attacking IVRs, socially engineering
agents, and taking over accounts across the enterprise.
Fraud in the contact center is a multi-billion dollar problem; With 1 out of every 770 fraudulent calls getting to agents. It is an arms race between fraudsters and call center teams to outsmart and outmaneuver each other. In the IVR, one out of 390 accounts being accessed in the IVR will be the victim of a fraud attack. Fraud loss directly impacts a company’s bottom line, customer experience, and brand perception.
PINDROP® PROTECT
ANTI-FRAUD SOLUTION
Pindrop® Protect is a multifactor, real-time, fraud prevention solution that analyzes calls into the contact center for voice, device, and behavior to find up to 80% of phone channel fraud, predict future fraud 60 days in advanced, provide a complete cross-channel view of fraud, reduce costs and review rates, and harden the company against attacks.
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Reduce Contact Center Fraud Loss
- Reduce 80% of Fraud Calls to the agent
- Prevented $ 1.2 Billion in verified fraud loss since 2012
Intelligent Fraud Analysis
- Built in deep case analysis
- Predict which account are at risk
- Safeguard customer accounts
- Realtime account risk updates
Omni-Channel Risk Mitigation
- Track account risk across multiple channels
- Predict which accounts are risk based based on behavior analysis using the latest AI
Protect Brand & Reputation
- Avoid Negative press
- Improve the customer call experience
- Improved Security Posture
Protection across the enterprise from financial fraud
IVR
Determine call risk and account risk in the IVR to prevent data theft, account mining, ATO, and omni-channel fraud
Agent
Get real time call risk on every call with real-time alerts for agents on potential fraudulent callers.
Full Call Center
Provide Preventative and Real-Time fraud protection across the contact center increasing the organization’s security posture and providing a cross channel view of fraud across the entire enterprise.
Combine data streams from other channel events to enhance accuracy and strengthen the analysis
Provides protection defending contact center against threats both in real-time and analysis events over time to provide a true comprehensive fraud review for your organization
RESOURCES & DOWNLOADS
The Guide to Account Risk
The Contact Center’s Guide to Account Risk 1) Fraud Risk Is A Cross Channel Challenge 2) Fighting Fraud on Multiple Fronts 3) Real-time vs Through
Contact Center Network Vulnerabilities: IVR Security Best Practices for Fighting Fraud in 2021 and Beyond
As the contactless economy evolves from necessity to preferred – the lines between fraud attacks have been blurred. Increasingly criminals have begin stitching together information
Colonel Mustard in the Contact Center, with a Cell Phone!
Fans of the board game turned cult classic film Clue, or Cluedo as it is known in other parts of the world, know it is
Account Risk Adds a New Dimension to Fight Fraud
Today’s fraud tools are typically designed to focus on real-time prevention at the customer access point. Limiting fraud detection to look at real-time events can
Contact Center Security: Anomaly Detection and Fraud Prevention Best Practices
Fraud costs don’t start in your finance department. They start in your IVR. 60% of fraud begins in or touches it and while you are