ANTI-FRAUD

CALL CENTER
FRAUD PREVENTION

Pindrop® Protect provides advanced contact center fraud detection using Voice Device and Behavior.

Pindrop^® Protect Case Study

Organized crime rings are attacking IVRs, socially engineering
agents, and taking over accounts across the enterprise.

Fraud in the contact center is a multi-billion dollar problem; With 1 out of every 770 fraudulent calls getting to agents. It is an arms race between fraudsters and call center teams to outsmart and outmaneuver each other. In the IVR, one out of 390 accounts being accessed in the IVR will be the victim of a fraud attack. Fraud loss directly impacts a company’s bottom line, customer experience, and brand perception.

PINDROP® PROTECT
ANTI-FRAUD SOLUTION

Pindrop® Protect is a multifactor, real-time, fraud prevention solution that analyzes calls into the contact center for voice, device, and behavior to find up to 80% of phone channel fraud, predict future fraud 60 days in advanced, provide a complete cross-channel view of fraud, reduce costs and review rates, and harden the company against attacks.

Monitor

Pindrop Protect monitors the entire contact center for fraud attacks across multiple threat vectors (spoofing, social engineering, account mining, fishing attacks, reputation, activity, etc)

Protect looks for any signs of risks for inbound calls and accounts.
Provides a clear view of complex cross channel fraud activities (i.e. info being mined in the IVR, used credentials online)
Pindrop analyzes over 2B calls annually to train its machine learning models and increase Pindrop's fraud detection accuracy.
Monitors over 1300 features on inbound phone calls alone.

Predict

Pindrop® Protect can predict at-risk accounts based on individual calls and/or accounts where fraud is likely to occur next, even outside of the contact center

Correlates any connection through the entire network for any possible indication of fraud
Proprietary machine learning models leverage feedback from millions of confirmed fraud reports enabling detection of any anomaly that might be fraudulent.
Using Pindrop® Trace technology, enterprises can predict future fraud using connections based on call and transaction history.

Decision

Protect provides frontline agent defense, providing a risk score of each call before connecting to an agent

Detects 80% of phone fraud in real time reducing fraud loss before a transaction occurs.
Integrates and enhance existing decision policies
Allows the customer to action calls in the IVR in real time to reduce fraud
Save 15 man hours cost per compromised account by automated detection

Reduce 80% of Fraud Calls to the agent
Prevented $ 1.2 Billion in verified fraud loss since 2012

Intelligent Fraud Analysis

Built in deep case analysis
Predict which account are at risk
Safeguard customer accounts
Realtime account risk updates

Omni-Channel Risk Mitigation

Track account risk across multiple channels
Predict which accounts are risk based based on behavior analysis using the latest AI

Protect Brand & Reputation

Avoid Negative press
Improve the customer call experience
Improved Security Posture

Protection across the enterprise from financial fraud

IVR

Determine call risk and account risk in the IVR to prevent data theft, account mining, ATO, and omni-channel fraud

Agent

Get real time call risk on every call with real-time alerts for agents on potential fraudulent callers.

Full Call Center

Provide Preventative and Real-Time fraud protection across the contact center increasing the organization’s security posture and providing a cross channel view of fraud across the entire enterprise.

Combine data streams from other channel events to enhance accuracy and strengthen the analysis

Provides protection defending contact center against threats both in real-time and analysis events over time to provide a true comprehensive fraud review for your organization

CALL CENTER FRAUD PREVENTION

Pindrop® Protect Case Study

Organized crime rings are attacking IVRs, socially engineering agents, and taking over accounts across the enterprise.

PINDROP® PROTECT ANTI-FRAUD SOLUTION

Reduce Contact Center Fraud Loss

Intelligent Fraud Analysis

Omni-Channel Risk Mitigation

Protect Brand & Reputation

Protection across the enterprise from financial fraud

IVR

Agent

Full Call Center

RESOURCES & DOWNLOADS

Shop Direct Partners with Pindrop to Combat Growing Contact Centre Fraud

See how one of the largest insurers battles fraud

Keeping Contact Centres Secure As Bank Fraud Intensifies

ICX Report 2019

Pindrop Voice Intelligence Report

SEE HOW OTHERS HAVE ACHIEVEDSUCCESS WITH PINDROP

CALL CENTER
FRAUD PREVENTION

Pindrop^® Protect Case Study

Organized crime rings are attacking IVRs, socially engineering
agents, and taking over accounts across the enterprise.

PINDROP® PROTECT
ANTI-FRAUD SOLUTION

SEE HOW OTHERS HAVE ACHIEVED
SUCCESS WITH PINDROP