Pindrop’s patented Phoneprinting technology analyzes over 1,300 factors of a call’s full audio to determine its true device type, geo-location, and carrier.
Learn More →Our proprietary technologies work together to create advanced and secure fraud prevention services for the call center.
Learn More →We protect the world's largest call centers across all industries, from healthcare and government to telecommunications and more.
Learn More →From white papers and webinars to videos and more, we cover everything from fraud protection to call center trends.
Learn More →Pindrop® solutions are leading the way to the future of voice by establishing the standard for security, identity, and trust in the call center.
Learn More →Pindrop® Protect provides advanced contact center fraud detection using Voice Device and Behavior.
Fraud in the contact center is a multi-billion dollar problem; With 1 out of every 770 fraudulent calls getting to agents. It is an arms race between fraudsters and call center teams to outsmart and outmaneuver each other. In the IVR, one out of 390 accounts being accessed in the IVR will be the victim of a fraud attack. Fraud loss directly impacts a company’s bottom line, customer experience, and brand perception.
Pindrop Protect monitors the entire contact center for fraud attacks across multiple threat vectors (spoofing, social engineering, account mining, fishing attacks, reputation, activity, etc)
Pindrop® Protect can predict at-risk accounts based on individual calls and/or accounts where fraud is likely to occur next, even outside of the contact center
Protect provides frontline agent defense, providing a risk score of each call before connecting to an agent
Combine data streams from other channel events to enhance accuracy and strengthen the analysis
Provides protection defending contact center against threats both in real-time and analysis events over time to provide a true comprehensive fraud review for your organization
Shop Direct is the UK’s largest integrated pure-play digital retailer and financial services provider, selling the latest brands, products and trends in fashion, sports, home
Pindrop works with 5 of the top 7 insurers Though the life insurance industry is known for its strong fraud teams, most of their dedication
Fraudsters focus on the easiest ways to set up and defraud an individual or organisation. Unless adequately prepared, contact centres provide that opportunity. As the
MassMutual, together with Pindrop, hosted the Identity & Customer Experience (ICX) Summit specifically for insurance organizations to discuss current issues and share strategies and ideas
A review of fraud, the future of voice, and the impact to customer service channels With physical and online information security always growing stronger and