Contact Centre Anti Fraud Advantages Shine in International Fraud & Privacy Report
July 24, 2020
The report provides a high-level overview of fraud activity targeted at contact centres, briefly exploring the ways criminals are exploiting the coronavirus pandemic to commit phone fraud.
Read HereIntro to Vishing: How Consumer-Focused Attacks Are Costing You Money and What You Can Do About It
July 20, 2020
Since about 75% of fraud complaints to the FTC involve contact with consumers by phone, when you think of vishing – you think of consumers receiving calls. But phishing activities are also occurring via the phone channel, inside your contact center.
Read HereContact Center Network Vulnerabilities: IVR Security Best Practices for Fighting Fraud in 2021 and Beyond
July 16, 2020
The replacement of face-to-face customer service with alternate means of customer interaction has driven many, both genuine customers and fraudsters to the phone channel. Now, the contactless economy demands accessibility and multi-channel touches. Yet 60% of fraud in the phone channel touches an IVR.
Read HereProtecting the IVR
July 13, 2020
Watch our 20 second public service announcement on an often overlooked “leaky” customer touchpoint.
Read HereFinancial Costs of Fraud & 3 Chances to Take Some of it Back
July 9, 2020
The sooner you can identify the signs of an attack, the sooner you can block account takeover attempts.
Read Here4 Things Banking Contact Centers Can Do Now to Optimize Their Workforce
July 8, 2020
The new normal for bank contact centers is a significant increase in call volume, which makes decreasing handle times more crucial than ever. So how can you make sure that your contact center’s workforce is optimized?
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Pindrop Passport Authentication, From Research to Operationalization
June 30, 2020 @ 1:00 pm - 1:30 pm EST
Amit Gupta & Jay Hart
Breakout Leadership in A Cautious New World
Leadership Insights with John Chambers
June 24, 2020 @ 1:00 pm - 2:00 pm EST
John Chambers & Vijay Balasubramaniyan
How Monitoring Your IVR Helps Predict and Reduce Fraud in the Contact Center
June 23, 2020
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