Resources STAY CONNECTED, STAY INFORMED, STAY AHEAD
Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.
Voice Phishing: How to Protect Yourself from Phone-Based Scams
November 29, 2023
We will explore voice phishing, its definition, how it operates, common variations of voice phishing scams, and, most importantly, how you can identify and prevent these attempts to protect your personal information.
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Phone Scams to Watch For in 2024
November 20, 2023
Phone scams can be a serious source of problems for many businesses, including contact centers. Unfortunately, employees are often the most vulnerable part of the business. If an employee does not know about potential phone scams, they may struggle to keep confidential data safe.
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The Benefits of Biometric Liveness in Fraud Detection
November 20, 2023
Biometric authentication was once the most robust security measure. It used hard-to-impersonate biological traits like fingerprints to verify identity. However, nowadays, biometric authentication is not all secure. Fraudsters can bypass the authentication with 3D-printed masks, fake fingerprints, and eye replicas.
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Authentication in Today's Digital-First World, Part 3
Internet of Things
February 14, 2022
The COVID-19 pandemic changed the way people interact with controllers in favor of no-touch systems. In addition to improving safety, voice-first technology also enhances the customer experience by adding convenience to communication since we can speak so much faster than we can type.
Read HereAuthentication in Today's Digital-First World, Part 2
Banking & Cash Apps
February 9, 2022
Instead of relying on usernames and passwords, or even multi-factor authentication that uses one-time passcodes (OTPs) sent via SMS, there are more secure alternatives that banks should be investigating. Voice biometric authentication can allow customers to utter just a few syllables and have their identity verified, as speaker recognition systems offer more accurate authentication in less time.
Read HereAuthentication in Today's Digital-First World, Part 1
Crypto
February 3, 2022
Take a hard look at your customer’s authentication experience, especially in the context of stressful crypto trading, non-fungible token (NFT) releases, and large transactions that benefit from extra security. You can improve that experience and your bottom line by implementing secure, voice authentication.
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Why Identity and Security is Key to Successful (aka Cost Reducing) Digital Transformations
Featuring Forrester
December 15, 2021 @ 11:00 am EST
Mark Horne, Pindrop and Oliwia Berdak, Forrester
The Case for Better Self-Service: Improving Customer Workflows and Preventing Fraud Around the IVR
As practitioners look to improve efficiency and get maximum value for any IVR investment, its impact on work flows and future technology must be considered: What does the customer journey look like when they need to reach the company? Where is the best place for identity and authentication? What are the most effective ways to help customers self-service without having to speak to a call center agent?
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Happy Holidays from Vijay, CEO at Pindrop
Vijay, CEO at Pindrop, wishing everyone a happy holidays and recapping 2021.
What does Digital Transformation Look Like for Contact Centers
November 17, 2021
Evolving to not only provide a seamless pathway to customers across multiple channels but also to integrate the infrastructure, processes and workflows internally to better facilitate this cross-channel engagement led to the digital transformation of the contact centers that seek to transform a legacy, inside-out contact center into a customer-centric, omnichannel, cloud-based business center that is optimized to deliver a positive customer experience, increase revenue and improve operational efficiency.
Read HereDeepfake Audio Detection in the Call Center
December 1, 2021
Another synthetic fraudster attack was in the news recently. This time, it was a deepfake audio – contrary to Anthony Bourdain’s deepfake, this attack happened over the phone channel.
Read HerePindrop Client Testimonial with Cofidis / Témoignage d'un client de Pindrop avec Cofidis
A customer use case testimonial, presented at Voice tech 2021, on how Pindrop solutions help Cofidis Discover and materialize the fraud that goes through their telephone channel featuring Xavier Costenoble, Responsable Service Fraude & Blanchiment, Cofidis Group and Dominic Ango, Sales Director Southern Europe, Pindrop