Meet Fraud Assist: Your Ally In The Fight Against AI Fraud

There’s a new way to investigate fraud.

As AI fraud attacks rise, so do fraud cases. And analysts are starting to struggle with their backlog.

That’s why today we’re launching Fraud Assist—a Pindrop^® Protect add-on and the first AI agent for phone fraud investigations.

Fraud Assist is an agentic case investigation assistant that helps fraud teams turn hours of case work into minutes¹ with call summaries, multilingual-to-English translations, and auto-generated case notes.

Fraud investigations are a race against time. Fraud Assist gives our analysts an immediate, evidence-backed view of what happened on the call and why it matters—so they can move faster without cutting corners. The result is a more accurate and quicker decision when minutes matter. Director, Fraud Management, First National Bank of Omaha (FNBO) Steve Furlong

Fraud Assistant isn’t another generic transcription tool. It helps analysts answer the questions that slow every case down:

• What happened on the call?
  Fraud Assist uses LLMs to instantly summarize the conversation, including call resolution and purpose, so that investigators don’t need to spend time listening to the entire audio of every call. They zero in on the content that matters.
• What should we document?
  Fraud Assist provides case notes to standardize write-ups and reduce investigation drag.
• We don’t speak the caller’s language. How do we investigate?
  Fraud Assist automatically translates any language into a simple English summary.²

Fraud Assist has already delivered critical outcomes for early adopters:³

• Resolved cases up to 70% faster (cutting ~20 minutes per case)
• Improved analyst accuracy in case resolution by up to 50% (alongside other Protect signals)
• Increased case throughput by 42% without adding any headcount
• ~$1M average annual savings from investigation efficiency and fraud loss avoidance

AI fraud is speeding up. Investigation teams are overloaded, potentially leaving businesses open to greater risk. Fraud Assist narrows that gap—so your team can investigate smarter and resolve faster.

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