PINDROP® PROTECT FRAUD ASSIST
Investigate smarter.
Close fraud cases faster.
Turn hours of case work into minutes with the first AI agent for phone fraud investigations.
AI agent that helps your team close the case.
Transform your case management with Fraud Assist.
Handle more cases with the same team.
Resolve cases faster with instant call summaries, repeat fraudster match, audio playback speed control, and automatic case notes.
Support multilingual calls.
Summarizes almost any language to English in seconds with Automatic Speech Recognition (ASR).3
Build in accurate decision-making.
Give analysts the broader picture with deep risk insights—driving more consistent and accurate results no matter who’s evaluating.
Watch how agentic fraud case investigation works.
CUSTOMER STORY
Hear from our customer: 42% boost in productivity
Learn how First National Bank of Omaha elevated its case management by investigating with speed and accuracy.
Let’s continue the conversation.
Take the first step toward a safer, more secure future for your business.
Fraud Assist FAQs
Pindrop Fraud Assist is an AI agent for phone fraud investigations that helps teams close cases faster with instant call summaries, repeat fraudster match, audio playback speed control, and automatic case notes.
By summarizing calls instantly, surfacing repeat fraudsters, speeding audio review, and auto-generating case notes—turning hours of work into minutes.
Yes. It supports multilingual calls by translating any language into a plain English summary; transcription quality may vary based on audio conditions, speaker characteristics, and language complexity.
Yes. Fraud Assist includes a Negative VoiceID feature that helps match callers’ voice to a repeat fraudster to connect related cases across calls.
Yes. It offers audio playback speed control, allowing analysts to review calls faster.
Yes. Fraud Assist auto-generates case notes to capture key details and support consistent decisions.
In Pindrop beta programs, teams saw up to 70% faster case resolution1, a 42% boost in productivity2, and a 50% lift in decision accuracy.2
Citations
1 Average case investigation time reduction from Pindrop® Protect Fraud Assist beta with three Pindrop customers.
2 Derived from Pindrop® Protect Fraud Assist beta with a large national bank from August to December 2025. Findings represent average values across the beta period compared to the pre-beta period (January to August).
3 Transcription quality may vary based on audio conditions, speaker characteristics, and language complexity.