ATLANTA – July 28, 2015 – Pindrop Security, a leading provider of call center anti-fraud and authentication solutions, today announced that its Fraud Detection System (FDS) is compliant with key contact center solutions from Avaya, a global provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance.
The Fraud Detection System helps businesses streamline customer authentication time and reduce fraud loss. The solution combines authentication and anti-fraud detection technology to verify legitimate callers and detect malicious calls. The application is now compliance-tested by Avaya for compatibility with Avaya Aura® Communication Manager 6.3 and Avaya Aura Application Enablement Services 6.3.
Pindrop Security is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Technology Partner, Pindrop is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
“Innovations based on open, standards-based platforms like those from Avaya help our customers incorporate new technology easily and cost-effectively, and uncover new possibilities for getting more out of their communications infrastructure.”
– Matt Anthony, vice president, marketing, Pindrop Security
“Technology partners like Pindrop Security are helping Avaya customers better protect their contact centers. By successfully completing compliance testing, Pindrop demonstrates its commitment to seamless integration with Avaya products. ”
– Eric Rossman, vice president, developer relations, Avaya
Additional Resources
About Avaya
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premise and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. Avaya’s fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com.
About Pindrop Security
Pindrop Security, headquartered in Atlanta, Ga., is a privately held company that provides enterprise solutions to secure phone and voice communications. Pindrop solutions reduce fraud losses and authentication expense for some of the largest banks, brokerages and retailers in the world. Pindrop’s patented Phoneprinting technology can identify, locate and authenticate phone devices uniquely just from the call audio thereby detecting fraudulent calls as well as verifying legitimate callers. Named SC Magazine 2013 Rookie Security Company of the Year, a Gartner “Cool Vendor” in Enterprise Unified Communications and Network Services for 2012 and one of the 10 Most Innovative Companies at the 2012 RSA conference, Pindrop Security’s solutions restore enterprises’ confidence in the security of phone-based transactions.