Pindrop® Solutions: Beating the Balancing Act of Security and Customer Experience
Pindrop® Panorama leverages years of innovations in machine learning to provide authentication and anti-fraud solutions for today’s call. With Pindrop, organizations can verify their callers in a customer-not-present environment while deterring fraudulent access to customer accounts and identities. Download this data sheet to learn: Why authentication and anti-fraud efforts matter more now than ever before […]
2016 Insurance Fraud Report
Protect Your Contact Centers Insurance customers use the call center for help solving their most complicated issues, often at unpleasant and stressful times. However, providers have few ways to determine whether the person they are speaking to on the phone is the actual policyholder. This means customers must waste time and energy proving their identity […]
2016 Top Consumer Phone Scams
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2016 Call Center Fraud Report Infographic
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GDPR Compliance
In response to the growing threat of security breaches, countries across the European Union (EU) have enacted stringent legislation and regulation regarding the protection of personal data. To maximise protection, the EU is replacing the Data Protection Directive (DPD), which previously regulated the processing and free movement of data within the entirety of the EU, […]
Aite Report Summary
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Aite: Fraud in the Contact Center
