Looking Back | Call Center Week
Last week, the 18th annual Call Center Week, arranged by the International Quality and Production Center (IQPC), took place at the Mirage in Las Vegas. Featuring a number of global leaders and keynote speakers, as well as a multitude of workshops, exhibitors, and sponsors, the conference aimed to personalize the journey to perfecting the customer […]
FTC Throws Support Behind FCC’s Proposed Anti-Robocall Rule
The FTC is supporting the efforts of the FCC to expand the definition of what constitutes and illegal call and make life more difficult for telemarketers and robocall operators. In comments sent to the FCC this week, the FTC said that a proposed rule that would allow the establishment of a broad Do Not Originate […]
NATO: NotPetya Likely the Work of State Attackers
The NotPetya ransomware that hit thousands of computers last week likely was created and launched by state-sponsored attackers, according to a new analysis by security experts at NATO. Based on the complexity and estimated cost of the operation, analysts at NATO’s Cooperative Cyber Defense Center of Excellence concluded that NotPetya either was the work of […]