PINDROP BLOG

Month: November 2015

November 25, 2015
Phone Scam Breakdown: The IRS Scam
The first step in protecting against phone scams is understanding how they work. That’s why in this series, we’re breaking down some of the newest and most popular phone scams circulating among businesses and consumers. The Scam Ah, tax day. The chore of rounding up your W-2’s and taking them to your accountant to look…
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November 20, 2015
November 20 – The Week in Phone Fraud
This week in phone fraud, why contact centers matter and why you shouldn’t tweet your phone number. On Tuesday, BAI reported on the growing importance of the contact center in banking and financial services. Along with the uptick in contact center calls, BAI predicts a rise in phone fraud attempts. The report recommends, “Contact centers…
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November 17, 2015
Phone Scam Breakdown: Employee Impersonation Scam
The first step in protecting against phone scams is understanding how they work. That’s why in this series, we’re breaking down some of the newest and most popular phone scams circulating among businesses and consumers. The Scam You’re a call center representative for major telecommunications carrier. Days are pretty easy, you help customers troubleshoot problems…
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November 13, 2015
November 13 – The Week in Phone Fraud
This week in phone fraud, hackers steal prisoner phone records and a new loophole in the IRS scam. This week, news broke of a large breach of Securus Technologies prison phone call data, exposing more than 70 million phone records of prisoners and their family and friends. SC Magazine spoke to Pindrop about how this…
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November 10, 2015
For Attackers, Knowledge is Power
The password is among the oldest security artifacts that we have. It was in use for thousands of years, mainly in military applications, before some misguided soul had the idea to use a password for authentication on a computer system. We all know how that’s worked out. In the decades since then, things have not…
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November 10, 2015
Phone Scam Breakdown: The Kidnapping Scam
The first step in protecting against phone scams is understanding how they work. That’s why in this series, we’re breaking down some of the newest and most popular phone scams circulating among businesses and consumers. The Scam Imagine its a Saturday afternoon. You’re catching up on some Netflix shows, and then you get a call…
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November 6, 2015
November 6 – The Week in Phone Fraud
This week in phone fraud, the FCC fines a cable company for poor call center security and US police arrest a grandparent scammer In the first such case against a U.S. cable company, federal regulators are slapping Cox Communications with a $595,000 fine this week after Cox allowed phone fraudsters from Lizard Squad to socially…
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Webinar: Call Center Fraud Vectors & Fraudsters Analyzed