Resources/Webinars/Beyond Phishing: How AI-Powered Attacks Are Reaching the Hospital Help Desk, Contact Center, and Workforce

LIVE

Past Webinar

October 29, 2026

30 minutes

Beyond Phishing: How AI-Powered Attacks Are Reaching the Hospital Help Desk, Contact Center, and Workforce

Attackers have targeted healthcare for a long time. The surge in AI technology has empowered attackers to scale their attacks in new and dangerous ways. AI-powered impersonation, voices, deepfakes, bots, job candidates are increasingly convincing and difficult to detect, putting patient data, trust, and day-to-day operations at risk.

Hear from seasoned security leaders, Rob Wood (former CISO at CMS and CEO of Sidekick Security) and Jim Routh (6x CSO/CISO in healthcare and financial services) about how these attacks happen and what organizations can do to defend against them. This session was hosted by CHIME and moderated by Callie Dretke, EVP, CHIME.

What you’ll take away

  • Where attacks are happening: AI-powered attacks increasingly target help desks, video meetings, phone calls, etc.
  • Risks of AI attacks in live channels: What makes AI attacks uniquely dangerous when hospital staff encounter them in real-time interactions
  • Guidance for improving awareness and defenses: Practical framework for identifying areas of risk and closing gaps in defenses

Speakers

Robert Wood

Former Chief Information Security Officer at CMS; CEO and Founder, Sidekick Security

Jim Routh

Former CSO/CISO (6x) in financial services and healthcare

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