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Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.

Pulse | Video

Happy Holidays from Vijay, CEO at Pindrop


Vijay, CEO at Pindrop, wishing everyone a happy holidays and recapping 2021.

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Pulse | Webinar

Why Identity and Security is Key to Successful (aka Cost Reducing) Digital Transformations 

Featuring Forrester


December 15, 2021 @ 11:00 am EST
Mark Horne, Pindrop and Oliwia Berdak, Forrester

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Pulse | Blog

Deepfake Audio Detection in the Call Center


December 1, 2021

Another synthetic fraudster attack was in the news recently. This time, it was a deepfake audio – contrary to Anthony Bourdain’s deepfake, this attack happened over the phone channel.

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What type are you interested in?

Pulse | Blog

Deepfake Audio Detection in the Call Center


December 1, 2021

Another synthetic fraudster attack was in the news recently. This time, it was a deepfake audio – contrary to Anthony Bourdain’s deepfake, this attack happened over the phone channel.

Read Here
Pulse | Blog

What does Digital Transformation Look Like for Contact Centers


November 17, 2021

Evolving to not only provide a seamless pathway to customers across multiple channels but also to integrate the infrastructure, processes and workflows internally to better facilitate this cross-channel engagement led to the digital transformation of the contact centers that seek to transform a legacy, inside-out contact center into a customer-centric, omnichannel, cloud-based business center that is optimized to deliver a positive customer experience, increase revenue and improve operational efficiency.

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Pulse | Blog

Cost Reduction Through Digital Transformation


November 15, 2021

Digital transformation helps to use resources, some of which may already be in place and not require further investment, more efficiently and actually to save money.

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Pulse | Blog

ANI Validation: Fixing the Game of Telephone


November 1, 2021

ANI Validation has the potential to transform both phases of a call, The Set Up and The Action. Because it is a passive tool that can be implemented using an API, it can deliver the capabilities your business needs to help minimize The Set Up from the caller’s perspective, help protect the call operation from spoofing, and help add efficiency to IVR and Agent interactions.

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Pulse | Blog

Preparing Regional Banks & Credit Union Contact Centers to Cash in on New Waves of Customers


November 1, 2021

Perhaps eager to make up for lost time, consumers might also be actively shopping for the financial institutions that can best enable their plans. And with so many choices, they may not be likely to compromise. Thus, an opportunity is forming for community banks and local credit unions to stand out in an otherwise crowded field. Earning business can hinge on delivering a personalized, frictionless experience–and every phone call is a new first impression.

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Pulse | Blog

Measuring STIR/SHAKEN Attestations Against Ani Validation


October 29, 2021

This report is an analysis conducted of SIP Header and STIR/SHAKEN attestation information by its VeriCall® Technology spanning approximately 109.5 million telephone calls from April 2021 through September 2021. The report serves as a preliminary case study to discuss the (un)availability and (in)efficacy of STIR/SHAKEN Attestations, as well as the relationship between STIR/SHAKEN Attestation level and VeriCall risk scoring for the purposes of call authentication in the contact center.

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Pulse | Blog

"Free": The True Cost of Knowledge Based Authentication Questions


October 19, 2021

Despite the customer dissatisfaction, delays, longer wait times, and ongoing data breaches, KBAs do continue to persist and are still one of the more prevalent forms of consumer identity and verification. Why is this so? What are companies losing out on by sticking to KBAs? How much value can be unlocked by removing KBAs from the ID&V process?

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Pulse | Blog

Deepfake: The New Fraud Tool On The Block?


October 5, 2021

Deepfakes are generative media in which a person in an existing image or video is replaced with someone else's likeness. Deepfakes leverage powerful techniques from machine learning and artificial intelligence to manipulate or generate visual and audio content with a high potential to deceive.

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Pulse | Blog

Things You Can Do To Improve Your Contact Center's CX


August 24, 2021

A call center generally deals with thousands of callers on any given day, so adding a personalized touch in every call might at first seem like a daunting task. But, it is crucial to avoid the discouraging sound of indifference in an automated menu or in an agent’s voice.

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