ICX INSURANCE SUMMIT WITH PINDROP AND MASSMUTUAL

MassMutual, together with Pindrop, is hosting the Identity & Customer Experience (ICX) Summit specifically for insurance organizations to discuss current issues and share strategies and ideas around security and customer experience. This is also a great opportunity to network with peers. 

Tailored specifically for the insurance industry, the ICX Summit provides an open platform to discuss and share strategies to reduce phone fraud and it’s associated impacts, deliver a secure and frictionless customer experience, and reduce call center operation costs.

June 19-20, 2019
MGM
Springfield
Springfield, MA

Learn More and Register Here →

MEET OUR FEATURED SPEAKERS

Meet our speakers that will be leading the discussions at ICX19.

Brian Heemsoth

Executive Director, Global Security
CVS Health

Olivia Tsang

VP, QA and Client & Agent Protection
New York Life

Jessica Haskins

Operations Manager – Fraud OPS
John Hancock

Syed Razvi

Director, Financial Intelligence Unit
Fidelity

Mary L Thomas

Technical Operations Manager
Nationwide

Paula Storniolo

Sr. Director Enterprise Compliance 
Northwestern Mutual

ICX19 Agenda Highlights

  • Expert insights to assess risk and eliminate costly fraud in the omni-channel

  • The future role of Machine Learning & AI in authentication and in reducing risk.

  • Research based predictions for fraud trends 2020 and beyond.