December 3, 2019
Welcoming Voice Comes With Hurdles | Technological and Generational
As the conversational economy grows and intertwines within businesses, it…
ICX INSURANCE SUMMIT WITH PINDROP AND MASSMUTUAL
MassMutual, together with Pindrop, is hosting the Identity & Customer Experience (ICX) Summit specifically for insurance organizations to discuss current issues and share strategies and ideas around security and customer experience. This is also a great opportunity to network with peers.
Tailored specifically for the insurance industry, the ICX Summit provides an open platform to discuss and share strategies to reduce phone fraud and it’s associated impacts, deliver a secure and frictionless customer experience, and reduce call center operation costs.
June 19-20, 2019
MGM Springfield
Springfield, MA
MEET OUR FEATURED SPEAKERS
Meet our speakers that will be leading the discussions at ICX19.
Brian Heemsoth
Executive Director, Global Security
CVS Health
Olivia Tsang
VP, QA and Client & Agent Protection
New York Life
Jessica Haskins
Operations Manager – Fraud OPS
John Hancock
Thomas S. Lawler
Supervisory Special Agent
FBI
Syed Razvi
Director, Financial Intelligence Unit
Fidelity
Mary L Thomas
Technical Operations Manager
Nationwide
Paula Storniolo
Sr. Director Enterprise Compliance
Northwestern Mutual
ICX19 Agenda Highlights
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Expert insights to assess risk and eliminate costly fraud in the omni-channel
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The future role of Machine Learning & AI in authentication and in reducing risk.
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Research based predictions for fraud trends 2020 and beyond.
