January 17, 2020
Pindrop for Amazon Connect | A Balancing Act
Defending the phone channel presents various challenges, especially due to…
MassMutual, together with Pindrop, is hosting the Identity & Customer Experience (ICX) Summit specifically for insurance organizations to discuss current issues and share strategies and ideas around security and customer experience. This is also a great opportunity to network with peers.
Tailored specifically for the insurance industry, the ICX Summit provides an open platform to discuss and share strategies to reduce phone fraud and it’s associated impacts, deliver a secure and frictionless customer experience, and reduce call center operation costs.
June 19-20, 2019
Meet our speakers that will be leading the discussions at ICX19.
Executive Director, Global Security
VP, QA and Client & Agent Protection
New York Life
Operations Manager – Fraud OPS
Supervisory Special Agent
Director, Financial Intelligence Unit
Technical Operations Manager
Sr. Director Enterprise Compliance
Expert insights to assess risk and eliminate costly fraud in the omni-channel
The future role of Machine Learning & AI in authentication and in reducing risk.
Research based predictions for fraud trends 2020 and beyond.