PINDROP FOR HEALTHCARE

A bot is likely attacking your IVR right now

Bots probe your IVR, impersonators take over HSA and patient accounts, and attackers abuse benefits and reroute claim payments, all at machine speed.

Assess your risk
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  • ~14x

    contact center calls is fraudulent1

  • 30K+

    of all fraud is bot-driven at some major healthcare organizations2

  • 50%+

    surge in AI attacks since Q4 '243

ATTACKS IN ACTION

How AI-powered calls attack

Automation has transformed attacker tactics, adding new dimensions of fraud risk in voice and video channels.

Bots taking over accounts

Bots dial your IVR at machine speed, validating account numbers, balances, and patient and member data, then they stage account takeovers.

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Deepfake execs making payments

Attackers use synthetic voice and deepfake video to impersonate executives, finance staff, and trusted vendors to authorize wire transfers.

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Fake consent leads to fake claims

AI voices fabricate consent itself, like fake recordings authorizing, then billing Medicare against that fabricated consent.4

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AI-powered attacks are outpacing traditional defenses

Fraud has always found the contact center. AI just made it cheap, fast, and relentless. A single fraudster can now run thousands of automated and convincing bots with ease, faster than any manual review can track.

Pindrop BotStopper™

Pindrop BotStopper™ detects human vs. machine and checks for matches against known AI voices in the AI Voice Consortium.

LEARN MORE
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THE PRODUCTS BEHIND IT

Powered by the Pindrop Platform

Pindrop technology enables healthcare enterprises to answer three key questions in order to detect AI-powered attacks: Is this identity human? Is this identity risky? Is this identity known?

Pindrop Pulse® for Contact Centers

Detects synthetic voices, bots, and replayed audio in just seconds. Helps catch non-human callers before sensitive workflows begin.

Pindrop Pulse® for Meetings

Catches synthetic audio and video during live, virtual meetings. Also analyzes the meeting for location mismatch or VPN usage, which may indicate risk, surfacing alerts to host in real-time.

Pindrop® Protect

Analyzes voice, device, behavior, and metadata signals to help teams identify risky interactions across IVR and agent workflows.

Pindrop® Passport

Uses voice, device, behavior, and metadata signals to help passively authenticate patients, members, and employees with less reliance on PINs, OTPs, and static security questions.

call center agent putting on headset. 3 incoming calls listed with photo and phone number. video meting layered on top

CUSTOMER OUTCOMES

Trusted by Fortune 500 healthcare organizations

The largest healthcare systems can’t gamble on unproven technology. They choose Pindrop because we've already stood up to enterprise-scale risk, at the volume and stakes healthcare demands.

Explore All Customer Stories

Optum shut down 94.3% of bot attacks with Pindrop

This organization needed a way to handle high volumes of bot attacks. Once Pindrop solutions made them visible, the team responded—and attacks became less productive and volume declined.

Read a Customer Story
Bearded man in dark scrubs speaking on a corded telephone against a gradient orange to yellow background with faint geometric lines.Bearded man in dark scrubs speaking on a corded telephone against a gradient orange to yellow background with faint geometric lines.

Learn how HealthEquity dropped fraud by 90%

HealthEquity anticipated AI attacks—and turned to Pindrop to strengthen its security strategy without losing sight of its member-first mission.

Read a Customer Story
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$7.5M Saved: How One Payer Used Passive Voice Authentication to Lower Costs

A major U.S. payer struggled with inefficient, friction-heavy authentication that was frustrating members, while high volumes of automated bot traffic were clogging the contact center. See how Pindrop helped reduce costs, improve member experience, and improve security.

Read a Customer Story
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Report

Five AI attacks hiding in the channels you trust

AI-driven attacks grew nearly 14x in under two years. Security leaders from Fortune 500 enterprises mapped where the risk actually lives. See the five threats that topped their list.

Read the guide

Digital trust isn't optional—it's essential

Take the first step toward a safer, more secure future for your business.

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Disclaimer

Sources