PINDROP FOR HEALTHCARE

A PHI breach is one phone call away. AI industrialized the call.

Synthetic callers, social-engineered helpdesks, and deepfake hires all lead to the same place: your patient data. The voice channel is now a breach enablement surface.

Assess your breach risk
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  • ~14x

    of KBA challenges bypassed1

  • 30K+

    health records exposed in one year2

  • 50%+

    of healthcare orgs report or suspect deepfake attacks3

ATTACKS IN ACTION

How AI-powered calls create data breaches

Attackers use AI in new ways to impersonate patients, members, and employees to penetrate organizations and expose data.

Real-time PHI theft

Automated AI voices impersonate patients and providers, clear KBA and OTP checks, and pull PHI.

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Helpdesk compromise

Attackers use AI to impersonate staff and reset their credentials, opening the door to unauthorized EHR access.

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Deepfake hires

Deepfake candidates clear video hiring screens and receive legitimate system access on day one.

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KBA, OTPs, and voice biometrics were not built for AI

AI tools allow attackers to run convincing synthetic voices and bots at machine speed. Knoweldge-based authentication, one-time passcodes, and voice biometrics were never built for AI-generated identity backed by stolen PII.

Pindrop Pulse® for Contact Centers

Pulse detects synthetic voices, bots, and replayed audio in ~2 seconds. 99% accuracy with <1% false positive rate. Helps you catch non-human callers before sensitive workflows begin.

LEARN about pulse
man wearing headset with fractal overlay in orange. After visit patient summary layered on top of image

THE PRODUCTS BEHIND IT

Powered by the Pindrop Platform

Pindrop technology enables healthcare enterprises to answer three key questions in order to detect AI-powered attacks: Is this identity human? Is this identity risky? Is this identity known?

Pindrop Pulse® for Contact Centers

Detects synthetic voices, bots, and replayed audio in just seconds. Helps catch non-human callers before sensitive workflows begin.

Pindrop Pulse® for Meetings

Catches synthetic audio and video during live, virtual meetings. Also analyzes the meeting for location mismatch or VPN usage, which may indicate risk, surfacing alerts to host in real-time.

Pindrop® Protect

Analyzes voice, device, behavior, and metadata signals to help teams identify risky interactions across IVR and agent workflows.

Pindrop® Passport

Uses voice, device, behavior, and metadata signals to help passively authenticate patients, members, and employees with less reliance on PINs, OTPs, and static security questions.

call center agent putting on headset. 3 incoming calls listed with photo and phone number. video meting layered on top

CUSTOMER OUTCOMES

Trusted by Fortune 500 healthcare organizations

The largest healthcare systems can’t gamble on unproven technology. They choose Pindrop because we've already stood up to enterprise-scale risk, at the volume and stakes healthcare demands.

Explore All Customer Stories

Optum shut down 94.3% of bot attacks with Pindrop

This organization needed a way to handle high volumes of bot attacks. Once Pindrop solutions made them visible, the team responded—and attacks became less productive and volume declined.

Read a Customer Story
Bearded man in dark scrubs speaking on a corded telephone against a gradient orange to yellow background with faint geometric lines.Bearded man in dark scrubs speaking on a corded telephone against a gradient orange to yellow background with faint geometric lines.

Learn how HealthEquity dropped fraud by 90%

HealthEquity anticipated AI attacks—and turned to Pindrop to strengthen its security strategy without losing sight of its member-first mission.

Read a Customer Story
Woman in medical scrubs holding a black corded phone handset to her ear, appearing focused and engaged in conversation, with an orange to yellow gradient background.

$7.5M Saved: How One Payer Used Passive Voice Authentication to Lower Costs

A major U.S. payer struggled with inefficient, friction-heavy authentication that was frustrating members, while high volumes of automated bot traffic were clogging the contact center. See how Pindrop helped reduce costs, improve member experience, and improve security.

Read a Customer Story
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Report

Five AI attacks hiding in the channels you trust

AI-driven attacks grew nearly 14x in under two years. Security leaders from Fortune 500 enterprises mapped where the risk actually lives. See the five threats that topped their list.

Read the guide

Digital trust isn't optional—it's essential

Take the first step toward a safer, more secure future for your business.

Schedule a demo

Disclaimer

Sources