PINDROP FOR HEALTHCARE

Voice and video are healthcare’s new attack surfaces

Attackers impersonate your patients and providers, bots probe your IVR, imposters call your helpdesk, and deepfake candidates apply to your jobs. Pindrop solutions detect AI attacks, restoring trust in voice and video channels across healthcare workflows.

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  • ~00x

    Surge in AI attacks since Q4 ‘241

  • 00K+

    Bot calls at one healthcare org in one year2

  • 00%+

    of KBA challenges bypassed3

CUSTOMER OUTCOMES

Trusted by Fortune 500 healthcare organizations

The largest healthcare organizations can’t gamble on unproven technology. They choose Pindrop because we've already stood up to enterprise-scale risk, at the volume and stakes healthcare demands.

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A Fortune 500 org shut down 94.3% of bot attacks with Pindrop

This organization needed a way to handle high volumes of bot attacks. Once Pindrop solutions made them visible, the team responded—and attacks became less productive and volume declined.

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Learn how HealthEquity dropped fraud by 90%

HealthEquity anticipated AI attacks—and turned to Pindrop to strengthen its security strategy without losing sight of its member-first mission.

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If you haven’t detected a deepfake, it’s because you haven’t been looking

Healthcare is under attack. Bad actors use AI to impersonate patients, providers, and employees at scale. Each voice or video interaction is a potential exposure point that can lead to PHI breaches, fraud, and a damaged reputation.

A PHI breach is one phone call away

Deepfakes impersonate patients to collect and access PHI. The result? Access in the wrong hands, with PHI, claims data, account information, and compliance on the line.

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Bots are probing the IVR right now

Automated bots use stolen PII to validate accounts and stage takeovers across HSA, eligibility, claims, and prescription workflows. By the time losses surface, the takeover has already happened.

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Friction is a security failure too

Legacy measures, like knowledge-based authentication, frustrate real patients in moments of stress, and still let attackers through. Meanwhile, bots flood your support lines, eating up agent capacity. Handle times climb while satisfaction and care both slip.

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BENeFITS

Verify identity. Prioritize care. 
Build trust.

AI-powered attacks have rendered traditional authentication ineffective. Verify the person in real-time to neutralize AI threats and defend your patients, data, and reputation.

Catch attacks before a data breach

Detect synthetic attackers before they access and expose sensitive data.

Reduce fraud

Identify risky callers to help prevent benefits abuse, account recon, and other fraudulent activities.

Defend care delivery & patient experience

Tighten security, streamline the patient experience.

THE PRODUCTS BEHIND IT

Powered by the Pindrop Platform

Pindrop technology enables healthcare enterprises to answer three key questions in order to detect AI-powered attacks: Is this identity human? Is this identity risky? Is this identity known?

Pindrop Pulse® for Contact Centers

Detects synthetic voices, bots, and replayed audio in just seconds. Helps catch non-human callers before sensitive workflows begin.

Pindrop Pulse® for Meetings

Catches synthetic audio and video during live, virtual meetings. Also analyzes the meeting for location mismatch or VPN usage, which may indicate risk, surfacing alerts to host in real-time.

Pindrop® Protect

Analyzes voice, device, behavior, and metadata signals to help teams identify risky interactions across IVR and agent workflows.

Pindrop® Passport

Uses voice, device, behavior, and metadata signals to help passively authenticate patients, members, and employees with less reliance on PINs, OTPs, and static security questions.

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Report

Five AI attacks hiding in the channels you trust

AI-driven attacks grew nearly 14x in under two years. Security leaders from Fortune 500 enterprises mapped where the risk actually lives. See the five threats that topped their list.

Read the guide

Digital trust isn't optional—it's essential

Take the first step toward a safer, more secure future for your business.

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Healthcare FAQs

Get direct answers to common questions about fraud detection, multifactor authentication, deepfake defense, and bot detection in healthcare.
What are the main voice security threats facing healthcare today?
How is voice an entry point for PHI data breaches?
Why aren’t legacy authentication methods effective anymore?
What about voice biometrics? Doesn’t that work?
Can the Pindrop® solution detect deepfakes in real time?
How does the Pindrop® solution integrate with our contact center?
Where do I start?

Disclaimer

Sources