PINDROP FOR HEALTHCARE

Calling for help shouldn’t be an interrogation

Legacy authentication methods add friction to every patient call, delay access to care, and tax your budget, while attackers clear the same checks with stolen data.

Assess your authentication friction
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  • ~14x

    surge in AI attacks since Q4 '241

  • 30K+

    of KBA challenges bypassed2

  • 50%+

    of handle time added to legitimate patient calls by KBA3

ATTACKS IN ACTION

Where authentication friction becomes a care delivery failure

Patients trust their healthcare partners with their care, but often feels like strangers due to traditional authentication methods.

Friction per call accumulates

Across thousands of calls, authentication represents hundreds of hours that patients wait for help, and thousands in operational costs.

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Authentication adds stress

Legacy authentication slows access and adds stress, impacting handle times, IVR containment, and caller satisfaction.

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Attackers know the answers

Attackers bypass knowledge-based authentication >50% of the time, using breached PII.2 Patients jump through hoops that don't keep them safe.

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Patients shouldn’t pay the price for stronger security

Traditional controls like knowledge-based authentication were never built to withstand AI attacks running at scale with breached PII in hand. Modern tools are essential, but stronger security too often means more friction, and it is patients who end up absorbing it.

Pindrop® Passport

Pindrop Passport uses voice, device, behavior, and metadata signals to help passively authenticate patients, members, and employees with less reliance on PINs, OTPs, and static security questions. Streamlined authentication enables more self-service and faster connection to needed support, without adding burden to legitimate callers.

LEARN about Passport
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THE PRODUCTS BEHIND IT

Powered by the Pindrop Platform

Pindrop technology enables healthcare enterprises to answer three key questions in order to detect AI-powered attacks: Is this identity human? Is this identity risky? Is this identity known?

Pindrop Pulse® for Contact Centers

Detects synthetic voices, bots, and replayed audio in just seconds. Helps catch non-human callers before sensitive workflows begin.

Pindrop Pulse® for Meetings

Catches synthetic audio and video during live, virtual meetings. Also analyzes the meeting for location mismatch or VPN usage, which may indicate risk, surfacing alerts to host in real-time.

Pindrop® Protect

Analyzes voice, device, behavior, and metadata signals to help teams identify risky interactions across IVR and agent workflows.

Pindrop® Passport

Uses voice, device, behavior, and metadata signals to help passively authenticate patients, members, and employees with less reliance on PINs, OTPs, and static security questions.

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CUSTOMER OUTCOMES

Trusted by Fortune 500 healthcare organizations

The largest healthcare systems can’t gamble on unproven technology. They choose Pindrop because we've already stood up to enterprise-scale risk, at the volume and stakes healthcare demands.

Explore All Customer Stories

Optum shut down 94.3% of bot attacks with Pindrop

This organization needed a way to handle high volumes of bot attacks. Once Pindrop solutions made them visible, the team responded—and attacks became less productive and volume declined.

Read a Customer Story
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Learn how HealthEquity dropped fraud by 90%

HealthEquity anticipated AI attacks—and turned to Pindrop to strengthen its security strategy without losing sight of its member-first mission.

Read a Customer Story
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$7.5M Saved: How One Payer Used Passive Voice Authentication to Lower Costs

A major U.S. payer struggled with inefficient, friction-heavy authentication that was frustrating members, while high volumes of automated bot traffic were clogging the contact center. See how Pindrop helped reduce costs, improve member experience, and improve security.

Read a Customer Story
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Report

Five AI attacks hiding in the channels you trust

AI-driven attacks grew nearly 14x in under two years. Security leaders from Fortune 500 enterprises mapped where the risk actually lives. See the five threats that topped their list.

Read the guide

Digital trust isn't optional—it's essential

Take the first step toward a safer, more secure future for your business.

Schedule a demo

Disclaimer

Sources