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Knowledge-Based Authentication (KBA) is on the Outs, but Remain Useful
There was a point in time where knowledge-based authentication (KBA) questions were an effective form of identification. But that time is gone. It’s likely that
Things You Can Do to Improve Your Contact Center’s CX
In today’s technology-obsessed world, the way customers communicate with businesses has changed. In addition to the good old phone call, we now also have email,
How to Make KBA’s Work for Your Contact Center
Knowledge Based-Authentication (KBA) questions attempt to validate identity using information that, in theory, only the account owner could answer. Knowledge-based authentication comes in two flavors:
Colonel Mustard in the Contact Center, with a Cell Phone!
Fans of the board game turned cult classic film Clue, or Cluedo as it is known in other parts of the world, know it is
Account Risk Adds a New Dimension to Fight Fraud
Today’s fraud tools are typically designed to focus on real-time prevention at the customer access point. Limiting fraud detection to look at real-time events can
The 2021 Caller Authentication Guide for Contact Centers
Contact center authentication defends your business, but many leaders are struggling with choosing the best type of authentication solution for them. In addition, recent shifts
Pindrop Hires Ed Tang as New CFO
Tang to lead finance and revenue operations as part of Pindrop’s next stage of growth. ATLANTA July 13, 2021 — Pindrop, the global technology leader
Pindrop Appoints Collin Davis as First CTO
Davis to spearhead technology strategy and innovation as part of Pindrop’s next stage of growth. ATLANTA June 2, 2021 — Pindrop, the global technology leader
Pindrop launches European Cloud to defend call centres and enterprises from fraud attacks in the voice channel
Increased call volumes and fraud attempts during pandemic driving adoption of cloud provisioned solutions to protect against financial fraud and deliver real-time enhanced customer experience
Pindrop Acquires Next Caller, Reaffirming its Position as the Industry Leader in All Things Voice Security, Authentication, and Verification
Pindrop, the global technology leader in identity, security, and trust for voice interactions, today announces the acquisition of Next Caller Inc., the industry’s smartest enterprise-grade
Pindrop and TiVo Partner, Simplifying Video Streaming Content Discovery with Voice Enabled Personalization
TiVo, the company that brings entertainment together and a wholly-owned subsidiary of Xperi Holding Corporation, and Pindrop, a pioneer in fraud detection and voice authentication,
Pindrop Picks Up Another Cybersecurity Award- Early in 2021
Pindrop was named a hot cybersecurity company in 2021 by cybercrime magazine. This annual list recognizes the most innovative companies in cybersecurity. Pindrop has made
