ANTI-FRAUD & AUTHENTICATION
FOR NEXT-GEN CALL CENTERS
Do you know your caller? Pindrop® solutions help many of the largest companies in the world establish security, identity, and trust on call center voice interactions. Our patented, multi-factor technology provides intelligence about your entire call audio to help your call center separate legitimate callers from fraudsters.
FRAUD CAUSED $10 BILLION IN LOSSES LAST YEAR
OUR PROVEN SOLUTIONS ADDRESS CALL CENTER SECURITY ISSUES HEAD ON
Call centers exist to deliver fast, direct and highly effective customer service — an impossible task if you can’t distinguish legitimate callers from fraudsters. Pindrop® anti-fraud and authentication solutions can help call centers:
IMPROVE CUSTOMER EXPERIENCE
Spend less time on KBAs and more time on customer service
REDUCE FRAUD LOSS
Quickly and accurately detect fraud in the call center
LOWER OPERATIONS COST
Reduce average handle time using Pindrop® risk scores
PROTECT BRAND REPUTATION
Reduce attacks that cause customers to lose confidence in your brand
THE PINDROP® DIFFERENCE
Unlike legacy call center solutions, our anti-fraud and authentication solutions help call centers efficiently and effectively separate legitimate callers from fraudsters — significantly reducing fraud, brand risk and operational costs while increasing customer satisfaction.
Our patented, multi-factor technologies analyze the full audio signal to determine the right device, right voice, and right behavior.
We enable many of the largest companies in the world to realize near-term ROI, as well as positively impact their business and their customers.
A Vision for the Future
Pindrop is pioneering the future of secure, trusted and convenient voice interactions in the call center and in emerging IoT technologies.
JOIN US AS WE CHANGE THE FUTURE OF VOICE
Join us as we lead the way into the future of voice by establishing the industry standard for security, identity, and trust for all voice interactions.