ANTI-FRAUD & AUTHENTICATION

FOR NEXT-GEN CALL CENTERS

Do you know your caller? Pindrop® solutions help many of the largest companies in the world establish security, identity, and trust on call center voice interactions. Our patented, multi-factor technology provides intelligence about your entire call audio to help your call center separate legitimate callers from fraudsters.

FRAUD CAUSED $10 BILLION IN LOSSES LAST YEAR

2017 Fraud Report →

OUR PROVEN SOLUTIONS ADDRESS CALL CENTER SECURITY ISSUES HEAD ON

Call centers exist to deliver fast, direct and highly effective customer service — an impossible task if you can’t distinguish legitimate callers from fraudsters. Pindrop® anti-fraud and authentication solutions can help call centers:

IMPROVE CUSTOMER EXPERIENCE

Spend less time on KBAs and more time on customer service

REDUCE FRAUD LOSS

Quickly and accurately detect fraud in the call center

LOWER OPERATIONS COST

Reduce average handle time using Pindrop® risk scores

PROTECT BRAND REPUTATION

Reduce attacks that cause customers to lose confidence in your brand

WE HELP SECURE CALL CENTERS WORLDWIDE

Pindrop® call center solutions are used globally, across many industries including finance, insurance, retail, the public sector, and more.

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THE PINDROP® DIFFERENCE

Unlike legacy call center solutions, our anti-fraud and authentication solutions help call centers efficiently and effectively separate legitimate callers from fraudsters — significantly reducing fraud, brand risk and operational costs while increasing customer satisfaction.

Revolutionary Technology

Our patented, multi-factor technologies analyze the full audio signal to determine the right device, right voice, and right behavior.

Measurable Results

We enable many of the largest companies in the world to realize near-term ROI, as well as positively impact their business and their customers.

A Vision for the Future

Pindrop is pioneering the future of secure, trusted and convenient voice interactions in the call center and in emerging IoT technologies.

JOIN US AS WE CHANGE THE FUTURE OF VOICE

Join us as we lead the way into the future of voice by establishing the industry standard for security, identity, and trust for all voice interactions.

Learn More About Working at Pindrop →