VeriCall^® Technology

Boost your defenses + optimize IVR performance

Analyze calls for risk without any action from the agent or caller by implementing ANI validation and Spoof Proof® detection.

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How it works

Ditch time-consuming and ineffective authentication questions without compromising security. VeriCall® Technology can receive and analyze call metadata directly from your IVR, including phone number, and provide a clear risk score quickly.

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Increase confidence in your IVR system

Allow customers to self-serve in the IVR—while monitoring for spoofed or risky calls. Integration is seamless with our lightweight API that works with your existing systems.

Authenticate your customers quickly

Reduce average handle time by removing the need for security questions and OTPs—improving customer experience and call resolution times.

Enhance IVR + agent efficiency

Expand self-service options and increase self-service rates without compromising security—all with technology that better protects your IVR.

Identify risks early

Detects spoofing so you can step-up security for risky calls—helping you protect your customers’ data and your company’s reputation.

Prioritize efficiency + security

VeriCall can help fill the gap in existing authentication systems, providing more accurate and faster ANI validation and spoof detection.

Catch risky calls

Analyzes call metadata for suspicious indicators before the call reaches an agent—helping spot fraud early.

Handle calls faster

Remove the need for time-consuming security questions or OTPs with technology that passively evaluates call metadata in the IVR.

Stay ahead of fraudsters

Better protect against fraud attacks with machine-learning-driven technology that continuously learns and adapts to emerging threats.

Hear from our customers

Discover how two telecommunications firms tackled contact center challenges with VeriCall^® Technology.

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“One company alone saw a 75% “green” rate and 3X return on investment—with implementation fully complete in just 60 days.”

VeriCall^® Technology FAQs

VeriCall® technology analyzes call metadata, including phone number, to quickly assign a score and enable ANI validation and spoof detection without any action from agents or callers.

It passively monitors calls to identify spoofed calls and allows trusted customers to self-serve, remove security questions and OTPs and reduce call handle time.

It analyzes call metadata and detects spoofing before the call reaches an agent, so you can step up or step down security when needed.

Yes—VeriCall® technology offers a lightweight API that integrates seamlessly with your existing IVR and contact center workflows.

VeriCall® technology receives and evaluates call metadata directly from your carrier, including the caller’s phone number, to quickly provide a clear authentication score.

Yes—VeriCall® technology is machine-learning-driven and continuously adapts to emerging threats.

By passively authenticating in the IVR, it expands self-service and reduces the time spent on manual security steps.

Are there real-world results with VeriCall® Technology?
In a telecom case study, the company achieved a 75% “green” rate and a 3X ROI¹, with full implementation completed in 60 days.

It replaces time-consuming authentication questions with passive caller ID assessment in the IVR, enabling fast, secure experiences for trusted callers.

Boost your defenses + optimize IVR performance

How it works