Annual Report

2025 Voice Intelligence and Security Report

Contact centers are under siege—an estimated $12.5B lost to fraud in 2024*, driven by AI threats. With 2.6M fraud events reported*, deepfakes and synthetic voices are overwhelming legacy defenses. Learn how to better secure every conversation and protect trust in an AI-first world.

*Pindrop, 2025 Voice Intelligence + Security Report

What’s in the report

 

  • Pinpoint ways audio deepfakes are slipping past voice authentication—and what detection layers still appear to hold up.
  • Track how AI fraud rings are mimicking human agents to launch real-time, scalable attacks on contact centers.
  • Break down the three biggest vulnerabilities in automated phone systems that attackers are exploiting today.
  • Explore how top contact centers are combining voice analysis, behavior, and intention modeling to block fraud.
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Voice security is
not a luxury—it’s
a necessity

Take the first step toward a safer, more secure future
for your business.