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HEALTHCARE FRAUD DETECTION SOLUTION

A bot is likely committing fraud in your IVR right now.

Bots probe your IVR, impersonators take over HSA and patient accounts, and attackers abuse benefits and reroute claim payments, all at machine speed.
Assess your fraud risk

AI enables
cheap, but
effective
attacks

ai-powered fraud healthcare

AI-powered fraud is outpacing traditional defenses

Fraud has always found the contact center. AI just made it cheap, fast, and relentless. A single fraudster can now run thousands of automated and convincing bots with ease, faster than any manual review can track. Bots already account for more than half of all fraud at some major healthcare organizations.2

Talk to a real human

How AI-powered callscommit fraud

Bots probe and take over accounts

Automated bots dial your IVR at machine speed, validating account numbers, balances, and member data, then they stage account takeovers.

Executive impersonation authorizes fraudulent payments

Attackers use synthetic voice and deepfake video to impersonate executives, finance staff, and trusted vendors to authorize wire transfers.

Synthetic consent drives fraudulent claims

AI-generated voices fabricate consent itself, such as creating fake recordings authorizing products and services, then billing Medicare against that fabricated consent.4
REAL HUMAN + RIGHT HUMAN PLATFORM

Three questions answered on every interaction before money moves.

Pindrop’s continuous, three-step verification adds the identity assurance layer healthcare has been missing. It works passively, in real time, while helping protect against PHI exposure.

Is this a machine?

Detects synthetic video and voice in seconds, so you know it’s human, not a bot.
See Pindrop Pulse® for Meetings
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Is this a bad actor?

Surfaces suspicious activity alerts in real time, so you can act before it’s too late.
Explore Pindrop® Protect
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Is this the right person?

Authenticates individuals on the spot, letting in the people you trust, and no one else.
Experience Pindrop® Passport
Pindrop Passport auth analysis of voice showing low risk

Healthcare organizations are resolving this today

Healthcare organizations are defending their patients and members today with the Pindrop platform.

HealthEquity

90%+ reduction in voice-channel fraud in one year. IVR profile match rate jumped from 31% to 71% in the first month, with a 91%+ passive authentication rate.5

READ CASE STUDY

Fortune 500 Healthcare Org

>30,000 bots identified and neutralized and a 94.3% reduction in bot calls from the peak-volume month, protecting more than $73M in HSA exposure.6

Read the case study

Fortify your security.

Connect with an expert and learn how to defend your organization against today’s threats.

Related research + insights

Access expert research, detailed guides, and practical resources on voice and video security to strengthen your organization’s defenses.

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Citations

1Pindrop, 2025 Voice Intelligence and Security Report, June 12, 2025.
2Pindrop, AI Attacks in Healthcare: Bots, Deepfakes, and Rising Risk, March 24, 2026.
3Based on Pindrop customer data from Q4 2024-Q1 2026. Derived from a study of over 700M calls.
4U.S. Department of Justice, National Health Care Fraud Takedown Results in 324 Defendants Charged in Connection with Over $14.6 Billion in Alleged Fraud, June 30, 2025.
5Pindrop customer case study, 90% Drop in Fraud and a Smoother CX: How HealthEquity Did It, February 23, 2026.
6Anonymous Pindrop customer case study, How Real-Time Bot Detection Shut Down 94.3% of IVR Attacks at a Fortune 500 Healthcare Org, May 2025 to April 2026.