Annual Report

2023 Voice Intelligence and Security Report

Pindrop Labs analyzed its customers’ contact center call and fraud data over a five year period and found a 40% increase in fraud in 2022, and expects this trend to continue in 2023. Fraudsters are attacking the contact centers and consumers with advanced techniques while creating complex execution networks. In 2023, businesses need to reimagine their fraud detection and authentication processes and figure out how to catch fraud more holistically.