Pindrop (“Pindrop,” “We,” “Us”) believes it is important that you understand how Pindrop collects, stores, shares, and uses information from and about our website visitors, customers, and vendors. This GDPR Privacy Notice (“notice”) provides additional information about our collection, use, and disclosure of personal data collected through the Site or in the course of our business activities conducted in the European Economic Area and the United Kingdom when our processing is governed by the General Data Protection Regulation (“GDPR”). For the purposes of this notice, “personal data” will have the same meaning as adopted by the GDPR, defined as any information relating to an identified or identifiable natural person. This notice does not apply to the information collected, stored, shared, or distributed by third-party sites. This notice may be updated from time to time.
When you visit our Site, our server automatically collects certain browser or device-generated information which may, in some cases, constitute personal data, including but not limited to, the following:
We do not use this automatically collected information to try to identify you by name, and we do not associate it with the information you provide voluntarily, as detailed below.
In order to access or use certain portions of the Site or enjoy the full functionality of the Site, or otherwise in conducting business with us or seeking to conduct business with us, you may be prompted to provide certain personal data to us in the following ways:
Typically, the personal data you give us may include name, business affiliation, business address, telephone number, and email address, and any personal details required to resolve any enquiries or complaints. Where you are applying for a job, work placement, or internship, you will be asked to provide certain additional information, for example about your education, employment history, and right to work, pursuant to a specific privacy notice for job candidates.
This information is required to enter into a contract with you (e.g., in anticipation of an employment contract or a services agreement) or provide services at your request, and failure to provide any information may result in our inability to provide requested solutions or services or consider your application for employment.
We may also obtain personal data about you from third parties, including publicly accessible sources.
When our customers purchase our authentication and anti-fraud solutions, they may provide us with your personal data and ask us to process that data at their direction, as a processor on their behalf. This personal data may include a telephone number and it may include data elements extracted from the audio portion of your calls with the customer’s service center. Where we are acting as a processor to our customers, our customer’s privacy notice and/or their agreement with you will dictate the scope and manner of processing. Customers may also provide us with telephone numbers they have confirmed as having been used to defraud or attempt to defraud them so that we may use them to provide services to other customers.
The following is an overview of our purposes for using your personal data. Additional details on how we process your personal data may be provided to you in a separate notice or contract.
All processing (i.e., use) of your personal data is justified by a legal basis for processing. In addition, processing of sensitive personal data is always specifically justified.
We use the personal data we collect for the following purposes, justified by the following legal bases:
From time to time, it will be necessary to share your personal data with our related entities. Pindrop may also appoint third-party service providers (who will operate under our instructions) to assist us in providing information, solutions or services to you, in conducting and managing our business, or in managing and improving our solutions, services, or the Site. Pindrop may share your personal data with these related entities and third-party service providers to perform services that these parties have been engaged by Pindrop to perform on Pindrop’s behalf, subject to appropriate contractual restrictions and security measures, or if we believe it is reasonably necessary to prevent harm or loss, or we believe that the disclosure will further an investigation of suspected or actual illegal activities.
Pindrop reserves the right to share any information that you provide that is not deemed personal data or is not otherwise subject to contractual restrictions.
If your personal data is transferred outside the EU to other Pindrop group companies or to third-party service providers, we will take steps to ensure that your personal data receives the same level of protection as if it remained within the EU, including by entering into data transfer agreements, using the European Commission-approved Standard Contractual Clauses, or by relying on certification schemes such as the EU – US Privacy Shield. For transfers to Pindrop in the US, we rely on European Commission-approved Standard Contractual Clauses, which protect personal data transferred between Pindrop entities. You have a right to obtain details of the mechanism under which your personal data is transferred outside of the EU by contacting [email protected].
We may share your personal data with third parties in connection with potential or actual sale or merger of our company or any of our assets, or those of any affiliated company, in which case personal data held by us about our users may be one of the transferred assets.
Subject to applicable law and as explained in this section, you have certain rights with respect to your personal data.
Where your personal data is subject to restriction we will only process it with your consent or for the establishment, exercise, or defense of legal claims.
Please contact us as indicated in “GDPR Contact Information” section if you wish to exercise any of your rights, or if you have any enquiries or complaints regarding the processing of your personal data.
Any changes or updates we may make to this notice will be posted on this page in advance. If we have your email on file, as described in the “Use of Personal Data” section, we will notify you in advance of any changes to this notice that are material or may impact you. For other changes, please check back frequently to see any updates or changes to this notice.
If you have any questions in relation to this notice or you wish to exercise any of your rights, please contact us at: [email protected]
Effective date: April 2, 2020