Annual Report

What’s in the report

• Pinpoint ways audio deepfakes are slipping past voice authentication—and what detection layers still appear to hold up.
• Track how AI fraud rings are mimicking human agents to launch real-time, scalable attacks on contact centers.
• Break down the three biggest vulnerabilities in automated phone systems that attackers are exploiting today.
• Explore how top contact centers are combining voice analysis, behavior, and intention modeling to block fraud.