VOICE ANALYSIS SOFTWARE

Replace costly security with passive voice analysis

Enhance your contact center security and save time with voice analysis, supported by multifactor authentication, fraud detection, and deepfake detection.

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Transform contact center security with advanced biometrics

Rid your contact center of expensive and ineffective security. Invest in an advanced voice biometrics solution that can save time and better protect your organization and your customers’ information.

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Why Pindrop

Help boost confidence and better guard your customers’ data with a voice biometrics solution.

Cut down authentication costs

Reduces agent-handled authentication costs by leveraging voice match with device, behavior, and metadata for a robust risk analysis.

Eliminate distractions

Matches the caller’s voice to their enrolled voice profile in the background without requiring caller or agent action. This keeps calls focused on what matters.

Enroll callers securely

Creates a voice profile in seconds and authenticates returning callers just as quickly, saving time for everyone on the call.

Save agents + customers time

Improves customer satisfaction and call efficiency with passive voice analysis that doesn’t compromise security.

Stop deepfake attacks early

Detects deepfakes with 99.2%¹ accuracy, preventing fraud losses of up to $5.1M² and protecting your business from advanced threats.

Helping to secure contact centers

Our solutions deliver voice security to industry leaders in finance, insurance, and beyond—where dependability and customer satisfaction are essential.

Pindrop® Protect

Minimize the need for expensive, traditional methods like security questions or OTPs with comprehensive, highly reliable fraud detection tech that provides a single risk score for both the IVR and agent stages of a call.

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Pindrop® Passport

Legacy authentication systems are time-consuming for your agents and customers. Enable seamless, highly effective security measures with an advanced multifactor authentication solution.

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Pindrop® Pulse

Fortify your contact center with modern deepfake detection technology designed to work with our multifactor authentication and fraud detection solutions. Get liveness scores to determine if a caller is human.

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Tablet displaying the 2025 Voice Intelligence and Security Report cover featuring a digital lock icon representing data-driven fraud detection insights

Gain valuable insights in fraud detection

Explore data-driven solutions to help protect your business and customers from sophisticated fraud while staying informed on evolving tactics.

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Voice analysis software FAQs

Pindrop Voice Analysis is a passive voice analysis solution for contact centers that helps strengthen security with multifactor authentication, fraud detection, and synthetic voice detection.

It creates a content-agnostic voice profile (without specific phrases or keywords) from a few seconds of speech, then probabilistically matches the caller’s voice to their enrolled profile in the background, without requiring any action from the caller or the agent.

Pindrop can authenticate callers without voice analysis. So voice enrollment is not required.

It can reduce authentication costs, saving agent call handle time and increasing IVR containment,³ by combining enrolled voice match with device, behavior, and metadata for robust risk analysis and by minimizing reliance on security questions or OTPs. The solution can eliminate two or more KBAs, reduce reliance on OTPs, which in turn can lower average handle time, thereby reducing operational costs.

Yes. Pindrop® Pulse deepfake detection module, along with voice analysis, detects deepfakes with 99.2% accuracy¹ and helps avoid significant fraud losses.

The Pindrop platform provides a single risk score across IVR and agent stages for streamlined decisions and supports advanced multifactor authentication. The Pindrop platform is integrated into CCaaS and contact center provider environments, allowing for ease in deployment and operationalization within your contact center workflow.

Yes. Pindrop® Pulse delivers liveness scores to determine if a caller is a real person.

By authenticating passively in the background, Pindrop® Passport eliminates distractions and saves time for both agents and customers.

Pindrop® Protect for fraud detection, Pindrop® Passport for multifactor authentication, and Pindrop® Pulse for deepfake and liveness detection.

Sources + disclaimers

¹Waterloo case study
²Fraud uplift rate extrapolated from beta findings that were then applied to other Pindrop^® Protect customer call volumes with industry standard assumptions of fraud loss detection and average loss to arrive at the potential savings for a customer with a large call volume
³Forrester Consulting Report

Replace costly security with passive voice analysis

Transform contact center security with advanced biometrics