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Pindrop for

Amazon connect

Pindrop solutions are available natively on Amazon Connect, enabling contact centers to provide an enhanced customer experience during caller authentication while fighting the rising threat of fraud

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Solutions Overview

Pindrop® Passport and Pindrop® Protect are now offered natively on Amazon Connect through Kinesis media streams and AWS Lambda functions.  Pindrop solutions enable organizations running Amazon’s cloud-based contact center with proven voice biometric authentication and anti-fraud  capabilities for every inbound voice interaction. And with Pindrop’s native integration with Amazon Connect, organizations can stand up these solutions in days instead of months – no telephony background required.

Pindrop® Passport

Pindrop® Passport on Amazon Connect provides the flexibility of offering passive or active voice biometrics for identifying callers, whether they’re in the IVR or speaking to an agent.

Pindrop® Protect

Pindrop® Protect on Amazon Connect provides real-time risk alerts for every inbound call by analyzing device, voice, and behavior anomalies that indicate fraud.

Global solutions that are customer ready

Discover scalable solutions that help you achieve your business needs through a combination of AWS services and APN Partners that have attained AWS Competency designations. Based on architectures validated by AWS to accelerate your cloud transformation, you can deploy solutions quickly with AWS Quick Starts and optional Jumpstart consulting offers provided by APN Partners.

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