October 3, 2018
The Future of Voice, Fraud, and the Impact to CX | A Recap
Voice is growing out of the call center, out of…
The call center is an increasingly popular target for fraudsters, with an estimated $14 billion in annual losses that can be attributed to phone fraud. Most organizations attempt to solve this problem using knowledge-based verification (KBV) questions about the customer’s address, birthday, mother’s maiden name, and other, more obscure details. We believe these questions have several shortcomings:
They frustrate customers who are attempting to access their account for legitimate reasons, but fail to answer the questions correctly.
Notify Pindrop to start analysis when a call starts by invoking an AWS Lambda function via the Contact Flow Editor
Pindrop for Amazon Connect allows you to save time and resources while still providing security and trust for your virtual call center. The power of the AWS platform and Pindrop technology can provide an effective authentication and antifraud solution that can improve the customer experience.
Discover scalable solutions that help you achieve your business needs through a combination of AWS services and APN Partners that have attained AWS Competency designations. Based on architectures validated by AWS to accelerate your cloud transformation, you can deploy solutions quickly with AWS Quick Starts and optional Jumpstart consulting offers provided by APN Partners.