January 17, 2020
Pindrop for Amazon Connect | A Balancing Act
Defending the phone channel presents various challenges, especially due to…
Pindrop® Passport and Pindrop® Protect are now of
fered natively on Amazon Connect through Kinesis media streams and AWS Lambda functions. Pindrop solutions enable organizations running Amazon’s cloud-based contact center with proven voice biometric authentication and anti-fraud capabilities for every inbound voice interaction. And with Pindrop’s native integration with Amazon Connect, organizations can stand up these solutions in days instead of months – no telephony background required.
Pindrop® Passport on Amazon Connect provides the flexibility of offering passive or active voice biometrics for identifying callers, whether they’re in the IVR or speaking to an agent.
Pindrop® Protect on Amazon Connect provides real-time risk alerts for every inbound call by analyzing device, voice, and behavior anomalies that indicate fraud.
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