By analyzing caller behavior like call history and key presses, our technology can help identify robotic dialing or account takeover patterns.
What is Behavioral Analysis ?
Every caller exhibits certain behavior patterns when engaging with a contact center. By classifying the cadence of each keypress and logging historical calling patterns Pindrop’s solution establishes behavioral identifiers for every caller during authentication.
Fraudsters identify and take over legitimate accounts by using automated bots in the IVR to test large numbers of stolen credentials and credit card numbers. Pindrop’s technology fights account mining activities, brute force attempts, and robotic dialing.
Pindrop Global consortium can provide details on how often your caller is dialing you, if they have been flagged by other Consortium members, or if their number if from a deactivated account.
Every caller exhibits unique behavior patterns when engaging with a call center. By classifying the cadence of each keypress, Pindrop establishes patterns for every genuine caller for authentication.
Pindrop Voice Intelligence & Security Report Finds Fraudsters Passed Knowledge Based Authentication Questions 92 Percent of the Time.
Learn the innovative ways bad actors take advantage of certain authentication methods to commit fraud to better protect customer accounts.
Behavioral Analysis for call centers
Using behavioral herusitics,and the Pindrop consortium enterprises are alerted to robotic dialing and account takeover patterns as well as historical behavior of the caller.
- Credential: Analyze keypress arrival time to compare a caller’s behavior against an enrolled Toneprint™
- Risk Score: Examine keypress interactions to identify robotic dialing and account takeover activity in the IVR
- Coverage: Caller’s reputation and historical calls patterns can help alert to first time fraud callers.
Our technology is coming to your city!
We’re hitting the road to help bring voice back to the conversation. See where we’re stopping to experience Pindrop’s technology in person.
Customers & Partners
Secure Authentication the FFIEC Way – How Pindrop Can Help
The main problem financial institutions face is not simply authentication and layered security. The real problem is a lack of unity and consistency coupled with the challenge to manage the complexity of securing multiple users across diverse environments. Enter the FFIEC.