Behavioral Analysis
By analyzing caller behavior like call history and key presses, our technology can help identify robotic dialing or account takeover patterns.
What is Behavioral Analysis ?
Every caller exhibits certain behavior patterns when engaging with a contact center. By classifying the cadence of each keypress and logging historical calling patterns Pindrop’s solution establishes behavioral identifiers for every caller during authentication.
Fraud
Tactics
Fraudsters identify and take over legitimate accounts by using automated bots in the IVR to test large numbers of stolen credentials and credit card numbers. Pindrop’s technology fights account mining activities, brute force attempts, and robotic dialing.
Reputation
Analysis
Pindrop Global consortium can provide details on how often your caller is dialing you, if they have been flagged by other Consortium members, or if their number if from a deactivated account.
Behavior
Analysis
Every caller exhibits unique behavior patterns when engaging with a call center. By classifying the cadence of each keypress, Pindrop establishes patterns for every genuine caller for authentication.
Featured Content
Pindrop Voice Intelligence & Security Report Finds Fraudsters Passed Knowledge Based Authentication Questions 92 Percent of the Time.
Learn the innovative ways bad actors take advantage of certain authentication methods to commit fraud to better protect customer accounts.
Behavioral Analysis for call centers
Using behavioral herusitics,and the Pindrop consortium enterprises are alerted to robotic dialing and account takeover patterns as well as historical behavior of the caller.
- Credential: Analyze keypress arrival time to compare a caller’s behavior against an enrolled Toneprint™
- Risk Score: Examine keypress interactions to identify robotic dialing and account takeover activity in the IVR
- Coverage: Caller’s reputation and historical calls patterns can help alert to first time fraud callers.
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