Fraud Detection For Call Center Agents
Pindrop® Protect provides instant risk assessments for inbound calls to the agent analyzing voice device and behavior.
0
M
Fraud Calls
Detected
Detected
$
0
B
Fraud Losses
Stopped
Stopped
0
M
Spoofed Calls Detected
Reduce 80% Of Fraud To Your Call Center Agents
- Real-time alerting provides instant risk scoring for every call and associated account as the call connects, allowing agents to know when to take action.
- Identify over 80% of real-time fraud attacks in the call center, reducing fraud losses and exposure.
- Full multi-factor analysis of the caller’s voice, device, and behavior in the call center to catch fraud before it gets to the agent.
- Empowers call center agents to focus on service, not security.
- The case manager delivers actionable insights and tools to work fraud cases.
Features of Pindrop® Protect for Agents
Call-Risk Score
- Detects high-risk calls based on Pindrop’s proprietary risks engines, Phoneprinting technology, Metadata analysis, Reputation from the PIN, ANI Validation, Pindrop® Trace and more!
- Use risk scores to action high risk calls at any point in the interaction.
Fraud Profiles
Active repository of specific highly detailed Fraudster profiles
Provides protection from repeat and systemic attacks
Fraud Case Manager
Define and manage policies and customize risk thresholds
Enhances case processing efficiency up to 50% with ongoing monitoring and accuracy feedback
Our Customers
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CommunityAmerica Credit Union achieved equivalent fraud loss savings of $1 on EVERY call.
Learn how Pindrop improved member services and protected member data for CommunityAmerica Credit Union.
Technologies
DeepVoice™ Engine
Pindrop’s proprietary deep neural network speaker recognition system to provide voice authentication, data, and analysis.
Phoneprinting® Technology
Full Audio analysis including DTMF looking for 1382 device & audio district attributes used for anomaly detection
Behavior Analysis
Using DTMF Pattern monitors, manners and habits around keypresses, calling reputation, account activity assessment
Pindrop Intellgience Network
A comprehensive database, or consortium, of fraud profiles built from cumulative network data acquired across Pindrop customers and enhanced with Machine Learning on over 1.2B calls