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ANTI-FRAUD

Real-Time
FRAUD DETECTION FOR
CALL CENTER AGENTS

Pindrop® Protect provides instant risk assessments for inbound calls to the agent analyzing voice device and behavior.

Reduce 80% of Fraud Calls To Your Agents

Real-time alerting provides instant risk scoring for every call and associated account as the call connects, allowing agents to know when to take action.

  • Identify over 80% of real-time fraud attacks reducing fraud losses and exposure
  • Analyzes data collected in IVR, inbound calls accessing specific accounts, account activity for comprehensive fraud score
  • Full multi-factor analysis of the callers voice, device, and behavior to catch fraud before it gets to the agent
  • Empowers the agent to focus on service, not security.
  • Case manager delivers actionable insights and tools to work fraud cases

Pindrop® Protect provides a risk score and other identity intelligence as the call connects.

Real-time alerting based on Pindrop’s proprietary risk engines, to detect social engineering and account takeover attempts Protect at the Agent Provides the tools to get an instant risk score on every call allowing agents to know when to take action.
  • Identify over 80% of real-time fraud attacks reducing fraud losses and exposure
  • Analyzes data collected in IVR, inbound calls accessing specific accounts, account activity for comprehensive fraud score
  • Full multi-factor analysis of the callers voice, device, and behavior to catch fraud before it gets to the agent
  • Empowers the agent to focus on service, not security.
  • Case manager delivers actionable insights and tools to work fraud cases

Pindrop® Protect features

  • Detects potentially fraudulent inbound phone calls in real-time based on Pindrop’s proprietary risks engines, patented Phoneprinting® technology, Metadata analysis, Reputation from the PIN, ANI Validation,and more
  • Real-time alerting on social engineering and account takeover attempts alerting agents to fraud calls, and just focus on customer service for low risk calls.
  • Active repository of specific highly detailed Fraudster profiles
  • Provides protection from repeat and systemic attacks
  • Define and manage policies and customize risk thresholds
  • Enhances case processing efficiency up to 50% with ongoing monitoring and accuracy feedback

How are the audio and data from
the agent calls analyzed?