Healthcare contact centers handle millions of interactions a year. Every one of those calls carries clinical, financial, and legal weight. Organizations have spent years getting them right, from staffing and IVR design to the compliance controls that let sensitive conversations happen at scale.

Almost all of it assumes the caller is a person. That assumption is breaking down.

Join us as we discuss the rapidly increasing volumes of bots calls and how those calls cost your organization in ways you may not have considered.

Key takeaways:

• Attack trends. The latest automated bot call trends and where these attacks are happening
• Impact. How these attacks impact healthcare organizations, from hurting patient experience to creating compliance risks
• How to assess your risk. Key questions to ask your team to help assess your voice channel risk exposure