Live webinar
Investigate Smarter: Use GenAI to Close Fraud Cases Faster
APR. 15TH, 10AM PT | 1PM ET (30 minutes)
AI fraud surged AI fraud surged 1210% in 2025.1, overwhelming fraud investigation teams. Fraud analysts are expected to review thousands of cases per year — often manually listening to calls, gathering signals across systems, and making high-stakes decisions under time pressure. Join a live conversation on how GenAI is transforming fraud case investigation in the phone channel.
Speakers from:
In this session you’ll learn
Fraud investigators are on the front lines of AI-driven fraud. Traditional tools weren’t built for this speed or scale.
See how Fraud Assist — the first GenAI-powered fraud investigation copilot embedded in Pindrop® Protect — helps teams: investigate smarter, close cases faster, improve accuracy without adding headcount
How GenAI + multi-factor fraud signals improve accuracy by 50%
Move beyond basic summaries to evidence-first decisions powered by voice, device, and consortium risk signals.
How to close cases 35–40% faster
Cut investigation time by up to 13 minutes per case while maintaining compliance and confidence.
Live product walkthrough of Fraud Assist
See Negative VoiceID, auto case summaries, multilingual transcription, and real-time risk signals in action
Your expert hosts
Nora Ham-Ying
Product Manager, Fraud Assist
Nora leads product strategy for Fraud Assist, Pindrop’s first GenAI-powered fraud case investigation module. She partners with financial institutions to design AI tools grounded in real fraud signals and analyst workflows. Fraud Assist was built using intelligence from over 2.8M cases analyzed annually across the Pindrop platform.
Ketuman Sardesai
Cybersecurity and Fraud Market Intelligence Leader
Ketuman is a Market Intelligence professional at Pindrop, a leader in voice security and authentication solutions. He has an MBA from the University of Michigan and over 15 years of experience in strategy, market research, product marketing and competitive analysis to drive programs for sales and profit growth.
Steve Furlong
Director Of Fraud Management
Steve is the Director of Fraud Management at First National Bank Omaha (FNBO), a subsidiary of First National of Nebraska. It is the largest privately held bank subsidiary in the United States. First National of Nebraska has grown to nearly 5,000 employees with locations in seven states and $24 billion in assets. First National Bank of Omaha has been ranked “Highest in Customer Satisfaction with Retail Banking in the Midwest” by J.D. Power, named a MONEY Best Bank in the Midwest, and rated one of Forbes Best Banks in America.
1 Pindrop analysis of AI fraud data from January-December 2025