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WEBINAR

The Case for Better Self-Service

Improving customer workflows and preventing fraud around the IVR

As practitioners look to improve efficiency and get maximum value for any call center/IVR investment, its impact on workflows and future technology must be considered: What does the customer journey look like when they need to reach the company? Where is the best place for identity and authentication? What are the most effective ways to help customers self-service without having to speak to a call center agent?

The place and purpose of IVR in the future contact center.

Goals companies seek from the IVR.

Obstacles stopping companies from reaching those goals.

How efficiency goals can be achieved.

Your expert panel

Shawn Hall

VP, Global Business Intelligence, Pindrop

Voice security is
not a luxury—it’s
a necessity

Take the first step toward a safer, more secure future
for your business.