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Improve caller experience securely

Verify callers in the IVR or at the agent with a multifactor authentication solution that analyzes call metadata, behavior, and more. Minimize reliance on outdated security methods like OTPs and enhance the customer experience.

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Why Pindrop

Serve your customers efficiently without compromising security.

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Move genuine callers along

Reduce disruptions for customers and agents by authenticating customers quickly based on metadata, behavior, and more.
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Authenticate with confidence

Get a robust risk score based on the caller’s device information, such as microphone type, carrier, and more, and reduce call time.
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Enroll customers in little time

Skip distractions by establishing caller profiles passively—allowing for fast and secure authentication on future calls.
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Catch spoofed caller IDs

Use the carrier metadata to help your organization determine if a caller ID is likely spoofed to spot fraud attempts early.
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Evaluate fraud risk with ease

Receive an analysis of carrier, calling patterns, network, device, geo-location, account risk, and more to score potential fraud likelihood.
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Spot + stop deepfakes

Analyze call audio for synthetically-generated speech to defend against deepfake fraud attacks.

Defend against deepfakes

Our solutions deliver voice security to industry leaders in finance, insurance, and beyond—where dependability and customer satisfaction are essential.

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Pindrop® Passport

Legacy authentication systems are time-consuming for your agents and customers. Enable seamless, highly effective security measures with an advanced multifactor authentication solution.

 

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Pindrop® Pulse

Fortify your contact center with modern deepfake detection technology designed to work with our multifactor authentication and fraud detection solutions. Get liveness scores to determine if a caller is human.

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Discover the power of modern tools

Watch the webinar and learn how our unique, multifactor approach can achieve what traditional methods often can’t: an authentication rate of 90%.1

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Related research + insights

Access expert research, detailed guides, and practical resources on voice security to strengthen your contact center’s defenses.

Start learning
Article
A Smart Start: Why the AI Fraud Deterrence Act is a Promising Proposal for Financial Security
 December 4, 2025

4 minutes read time

Case study
One Year Later: Michigan State University Federal Credit Union Minimizes Fraud Exposure by Millions
 December 1, 2025

7 minutes read time

Article
The $40B Deepfake Crisis: 3 Lessons Every Enterprise Leader Needs to Hear
 November 21, 2025

5 minutes read time

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Digital trust isn’t
optional—it’s essential

Take the first step toward a safer, more secure future for your business.

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